toukirwpdev

Thanks so much for the kind words. We really appreciate you taking the time to share this.

Your feedback helped us identify the issue quickly, and we’re glad we could ship a fix without delay.

If you have a chance to test the latest version again, we’d love to hear how it feels now in your workflow and whether the improvements address what you were running into earlier. Any additional thoughts or experiences you’re willing to share would be super helpful for us and for other users as well.

Thanks again for working with us and helping make the plugin better!

Hi,

Good news – you can fix this quickly with a simple setting change (steps below).

We’re sorry for the frustration you experienced. We’ve reproduced the issue and are already improving this flow, so you won’t need a workaround for long.

What’s happening behind the scenes:
When FlexStock is active in Real-Time Live Sync mode, it can trigger the Google Sheets API for each product update. During bulk imports, the importer may end up waiting for Google API calls per item, which can slow down the import and sometimes cause timeouts. You might also notice the admin or frontend feels slower during that import window.

Quick fix (works right now):

1. Before starting the import, switch FlexStock sync mode to Schedule Auto Sync (set any interval you prefer).
2. Run your bulk import.
3. After the import finishes, you can switch back to Real-Time Live Sync mode– or keep “Schedule Live Sync” if that works better for your store.

Easy!

What we’re doing next:
We’re working to improve this flow so bulk imports stay fast even when FlexStock is active in Real-Time Auto Sync. This will ensure your imports and site speed remain smooth, while syncing continues to work exactly the way you want.

To understand it better, could you please share how you’d like this to work on the Google Sheet? For example, would you prefer products to be grouped by category in separate sections, sorted automatically, or filtered dynamically?

A screenshot or short video would really help us understand your preference better.

Thanks for the detailed explanation. We understand how frustrating this can be when you’re trying to keep calculations stable in Google Sheets.

At the moment, we don’t have an option to manually rearrange rows or sort products in a custom order in the Google Sheet. Products are synced automatically in ascending order by Product ID.

Currently, sorting or grouping products by category isn’t supported.

Also, the image you shared isn’t opening on our end. If possible, please re-share it or describe your preferred layout so we can better understand your use case.

Thank you for your understanding.

Hi,

We’ve reviewed the AppScript code and it’s working as expected. The sync issue is most likely related to a site timeout rather than any specific feature. A quick check with your hosting provider regarding timeout limits should help, and the sync is expected to complete successfully afterward.

Also, “Use separate rows to show multiple products of an order” is a premium feature. As per forum guidelines, support for commercial products isn’t permitted here. For assistance with the premium version, please contact us through our official support channel.

You can try enabling “Exclude WP Dark Mode from Caching.” This excludes WP Dark Mode from server-side caching.

Hi,

Sorry for the inconvenience. This may be due to differences in caching and CSS optimization between logged-in and logged-out users with WP Rocket.

To investigate this properly, could you please share:

• The affected page URL
• Where exactly the background images are missing (section/element)

This will allow us to check the issue on the frontend and suggest the correct fix or compatibility setting.

Hi,

It seems this issue may be related to your server or firewall settings. Could you please review your firewall configuration to ensure that access to our site is not being blocked? Sometimes certain security rules or IP restrictions can trigger a 403 error.

Could you please try accessing the page using a different network or a VPN? Clearing your browser cache might also help.

Please let us know if the issue persists so we can assist you further.