Thu P. a11n

Hi @superlativeevts,

Thanks for sharing this, and I’m sorry to hear you lost sales because checkout wasn’t showing payment methods consistently.

When the WooCommerce Stripe Gateway works for admins but not for logged-out customers/guests, it usually points to a site-side issue affecting the checkout page output for non-admin sessions. That can also explain symptoms like payment buttons/links appearing in unexpected places.

I also ran a quick test on a site here using the WooCommerce Stripe Gateway and wasn’t able to reproduce what you’re describing — the payment options displayed correctly for a logged-out customer at checkout. Screenshot: https://d.pr/i/7IfNB2. We also haven’t seen other recent reports of the gateway broadly failing in this way, which suggests this may be specific to how checkout is being rendered on your store (often due to caching/optimization, a theme or plugin conflict, or something interfering with Stripe’s frontend scripts for non-admin sessions).

What to check (for anyone hitting the same issue)

1. Make sure the WooCommerce Stripe plugin is on the latest version
2. Temporarily disable any page caching/optimization/minification tools (plugin- or host-level), and exclude the checkout/cart pages from caching.
3. If you’re using a CDN (or Cloudflare), temporarily disable JS optimization features like Rocket Loader / minify, then retest.
4. Test for a theme/plugin conflict:

• Switch to a default theme (e.g., Twenty Twenty-Five)
• Deactivate all plugins except WooCommerce + WooCommerce Stripe Gateway
• Test checkout as a logged-out user in a private/incognito window
• Re-enable plugins one by one to find the conflict
  More details here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

1. Check WooCommerce > Status > Logs for recent Stripe-related errors around the time this started.

If you’d like us to look into it

If you’re open to sharing more details, please post a support thread in our forum and include the System Status Report which you can find via WooCommerce > Status, click on Get System Report then Download for Support.

Please use https://pastebin.com/ or https://gist.github.com/ and share a link to that paste in reply here. Once we have more information, we’ll be able to assist you further.

It’s also completely fine if you’ve decided to move to another plugin—using what’s best for your store is the priority. If you want to circle back to get this resolved with WooCommerce Stripe Gateway, share the details above and we can help narrow down what caused guests to see no payment methods.

Hi @robmaric,

I’m glad to hear that you’re happy with the support experience. Thank you for leaving a feedback!

Hi there, thanks for your patience!

I understand the issue persists with sending. Could you try setting up a server-side (Linux) cron? This should help sending emails more reliably. Here’s how to do that: https://kb.mailpoet.com/article/129-newsletter-task-scheduler-cron#server-side-cron-linux

Let us know if this helps. We’re here to help further!

Hi @anwaret1995,

I’m glad we could help sort out your issue with the payment fields!

If you felt supported through the issue, a quick review on WordPress.org would mean a lot. It helps others feel confident choosing it, knowing there’s help when they need it.

Hi @anwaret1995, thanks for reporting this issue to us! We’re aware and actively looking into this.

To investigate further, we may have you install a debug version of the plugin on a staging site, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.

Hi @sarahrea,

It sounds like there is an incompatibility issue only specific to the Divi theme. We are reaching out to Divi to investigate further.

Meanwhile, to understand your setup better, is the page built with Divi page builder elements or are you using the default [woocommerce_checkout] shortcode? If the page is customized with Divi, could you try using only the shortcode instead? Can you also share the link to your Checkout page?

Hi @elkrat,

Thanks for sharing your experience with Braintree for WooCommerce. I’m really glad to hear that the plugin works well and the support team was able to help you with the carding issue.

Hi @ashain7,

Thanks for taking the time to leave this review. It’s good to hear the team was able to help and respond quickly.