thomaswild
Forum Replies Created
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Hello @doliri,
I would like to apologize for the late reply.
I have managed to replicate this issue and I have forwarded this to our development team. They will work on fixing the issue and include it in one of the upcoming versions of our plugin. Unfortunately I can’t provide you with an estimate as to when this might be.
Hello @sonjialoma,
With Paid Member Subscriptions, you can use a shortcode parameter (redirect_url=””) to redirect your users after logging in. You can read more about this parameter here: https://www.cozmoslabs.com/docs/paid-member-subscriptions/shortcodes/#Parameters-2
Can you navigate to your Dashboard -> Pages -> edit the page with the PMS Login form on it -> check to see if the shortcode parameter is present. You can then change this parameter to point to your desired page.
Hello @linksdesign409,
Looking at the link you have provided, it seems like you have a JavaScript error that can be seen in the browser developer console.
It seems like you have some JS concatenation activated. Could you please turn this feature off and check to see where this error is coming from?Hello @rebeccaabird,
Unfortunately this depends on your caching solution. Since I am not familiar with the way the solution you are currently using works, I cannot give you advice on making the process more efficient.
Hello @rebeccaabird,
Happy to hear that things are working correctly now!
Caching solutions have been known to cause some issues with our plugins. It is best to exclude any pages containing our shortcodes (or pages restricted by our plugin) from the cache to avoid similar issues in the future.
Hello @habeebullahsid,
To be able to contact us on our website, in the Support for section I would like to ask you to select pre-sale question. This will allow you to submit a request without a license key.Hello @rebeccaabird,
It seems like everything is correctly set up.
Since the issue you have described could be caused by a cashing issue, I would like to ask if you have any caching solutions installed? (this could be a separate plugin such as the JetPack plugins you have installed, or a feature from your hosting provider)
If this is the case:- Could you please exclude our pages, the pages created with our shortcodes as well as any other affected pages (the article page you have mentioned) from the cache. After doing so, please check if the issue persists and make sure to perform a hard refresh of your page (CTRL + F5 for windows) to ensure the changes have been applied.
- If you have any caching enabled via a plugin or from your hosting, please disable them temporarily and check if the issue still persists (you can check with the hosting about this).
Hello @habeebullahsid,
We need you to open a pre-sale ticket on our website.
Hello @drowebsite,
To better understand the issue at hand, could you please send me some additional details?- Could you please send me a screenshot of the Plugins page at Dashboard -> Plugins -> Installed Plugins? Please make sure that all of your plugins as well as their versions are visible.
- Could you please describe your current set-up that has resulted in this issue?
You can use a site like https://snipboard.io/ to share the screenshots.
Hello @rebeccaabird,
To better understand the issue at hand, I would like to ask you for some additional information:
- Could you please send me a screenshot of the Plugins page at Dashboard -> Plugins -> Installed Plugins? Please make sure that all of your plugins as well as their versions are visible.
- A screenshot of the page at Paid Member Subscriptions -> Settings -> Content Restriction
- Could you please navigate to your Dashboard -> Post/Pages -> edit the story you have mentioned has the issue -> screenshot the Content Restriction Meta Box. If you are using the restrict content shortcode, please send me a screenshot of the section it’s being used on.
You can use a site like https://snipboard.io/ to share the screenshots.
Hello @blackeye0013,
When it comes to spam registrations, with Profile Builder, you have access to the following field that should help reduce their numbers. This field is the reCaptcha field.
With the reCAPTCHA field, you can try using the V3 implementation since this is the newest one, which is invisible (doesn’t require user action) + it should be more secure than the other implementations. You can read more about this here.
Hello @habeebullahsid,
Payments with our plugin are executed using cron jobs. Since these payments are not being executed, it is likely that there is an issue with these cron jobs.
If you wish to continue this conversation, please contact us at https://www.cozmoslabs.com/support/open-ticket/
Hello @othoniel,
If you would like to translate the plugin settings in the back-end, you can do so by following this quick guide on our documentation page here: https://www.cozmoslabs.com/docs/paid-member-subscriptions/how-to-translate-paid-member-subscriptions/
If you are referring to front-end pages, if your site has only one language, then for translation purposes, or to make specific translations we recommend using a translation plugin like Loco Translate. But in case your site has 2 or more languages (it’s multilingual), then we suggest using a multilingual translation plugin, for example: TransaltePress
Hello @habeebullahsid,
It looks like the next payment date is set to the 12th of OCT 2025 in your last screenshot.
Could you please go to the WordPress Dashboard -> Paid Member Subscriptions -> Members page, hover your mouse cursor over the member (with whom you have encountered this issue), and click on the Edit Member link that appears? Once you are on the Edit Member page, click on the “Edit” button from the Subscription tab, and please take a screenshot of the Subscription Logs and send it to me.
You can see here: https://www.cozmoslabs.com/docs/paid-member-subscriptions/member-management/#Subscription_Logs an example of how the Subscription Logs should look.
I would also like to ask you for the Payment Logs. For this, could you please go to the Dashboard -> Paid Member Subscriptions -> Payments page, hover your mouse cursor over the last payment and click the Edit Payment link that appears? Once you are on the Edit Payment page please take a screenshot of the Payment Logs and send it to me.
You can see here: https://www.cozmoslabs.com/docs/paid-member-subscriptions/member-payments/#Payment_Logs an example of how the Payment Logs should look.
IMPORTANT: Since this is a public forum, please make sure that you blur/hide any sensitive data.
You can use a site like https://snipboard.io/ to share the screenshots.Hello @kentopolis,
To better understand the issue at hand, could you please provide some additional details:
- Could you please send me a screenshot of the Plugins page at Dashboard -> Plugins -> Installed Plugins? Please make sure that all of your plugins as well as their versions are visible.
- Could you please go to the Dashboard -> Paid Member Subscriptions -> Payments page, hover your mouse cursor over the Payment that was made by the same user whose subscription logs you have attached above and click the Edit Payment link that appears? Once you are on the Edit Payment page please take a screenshot of the Payment Logs and send it to me.
You can see here: https://www.cozmoslabs.com/docs/paid-member-subscriptions/member-payments/#Payment_Logs an example of how the Payment Logs should look.
IMPORTANT: Since this is a public forum, please make sure that you blur/hide any sensitive data.
You can use a site like https://snipboard.io/ to share the screenshots.