ThemeGrill
Forum Replies Created
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@jdembowski
Noted. Thanks.
‘Ticket’ word is also used in this sticky topic that I added. I was not able to edit the post to remove the word. So, if it’s necessary please edit the post and remove the word.
Thanks.Hi @nowyouseeit,
Firstly, sorry for the delay in response.
Can you please send a screenshot showing the issues you’re referring to?
Moreover, please provide the site link if possible. We’ll check it in the detail and provide you with the solution.Sincerely,
Ashish S. – BlockArt TeamForum: Themes and Templates
In reply to: [Ample] Edit copyright footer@dienies
Yes, if you want to just hide the footer copyright info, we can provide the custom CSS to hide it. It would be one of the simplest ways but it just hides the copyright text, the actual code rendering it is still there.Now, if you want to totally remove it along with code or even edit it, you will need to use a child theme which you can download from here. You will need to just copy the footer copyright function to your child’s theme function.php and make the changes there. Let us know if you need further help on this.
@jdembowski The code is child theme friendly.
Frankly speaking, we do have the option to change/remove the footer copyright directly from the customizer easily in pro version for this theme. Some users like this and purchase the pro version. For others, we do provide the solution via code/child theme or other ways. Sometimes, we do want to tell the users available options via our chat on our site. Please let us know if are doing something not as per the wp.org forum guidelines and we will make sure to follow it from next time. 🙂Thanks.
Sanjip S.Forum: Themes and Templates
In reply to: [Flash] Text Optiins un SliderFirstly thanks for your query.
I’m not sure if I totally understand your query. It seems you’re saying that some options that were available are removed now. If yes, we haven’t removed any feature from the previous version. We never do that (unless we deprecate unnecessary things) and we haven’t done that in any of our themes.
We only add new features or make improvements in new updates. You can see the detail here: https://themegrill.com/changelogs/flash-changelog//
Please let us know again if you meant something else.
We’re here to help our users. And, it would be more convenient if you could ask your query clearly in detail.
Sincerely,
Ashish S.
ThemeGrill Support TeamOnce we were reported this issue, we immediately released an update with a fix even when it was weekend time. The issue is already resolved in the version 1.6.2 (released on Feb 16) and followed by version 1.6.3 (released on Feb 18) with more security enhancement.
The best approach to tackle this issue is: please contact your hosting service provider and ask them to restore to last working backup they have. These days most hosting service provider do have this backup service. Once you do this, please delete/deactivate the ThemeGrill Demo Importer plugin if you are not using it, if you need to use it, please make sure you are using the latest version 1.6.3.
Sorry for the inconvenience caused. We understand it is a difficult situation for our users but where we stand we can only look forward, we are doing our best now. As per our request, wordpress(dot)org plugin team has helped us to auto-update affected earlier versions to the latest version so that more users are not affected by this.
Thanks.
Sanjip S.Hi @francescocugini,
The issue is already resolved in the version 1.6.2 (released on Feb 16) and followed by version 1.6.3 with more security enhancement. This was caused by hackers who exploited security issue in earlier versions.
Sorry for the inconvenience caused. We understand it is a difficult situation for our users but where we stand we can only look forward, we are doing our best now. As per our request, wordpress(dot)org plugin team has helped us to auto-update affected earlier versions to the latest version so that more users are not affected by this.
The best approach to tackle this issue is: please contact your hosting service provider and ask them to restore to last working backup they have. These days most hosting service provider do have this backup service. Once you do this, please delete/deactivate the ThemeGrill Demo Importer plugin if you are not using it, if you need to use it, please make sure you are using the latest version 1.6.3.
Thanks.
Sanjip S.Forum: Themes and Templates
In reply to: [Zakra] Website blocked by Host for VulnerabilityHi @graficavillcom,
Yes, we were reported about this security issue and have already fixed it immediately in our latest version 1.6.2 (released on Feb 16) and followed by version 1.6.3 with more security enhancement for ThemeGrill Demo Importer plugin. If this plugin in your site was not updated to latest version, bad people might have used it to reset your site, which likely seems to be what happened in your case.
The best approach to tackle this issue is: please contact your hosting service provider and ask them to restore to last working backup they have. These days most hosting service provider do have this backup service. Once you do this, please delete/deactivate the ThemeGrill Demo Importer plugin if you are not using it, if you need to use it, please make sure you are using the latest version 1.6.3
We would like to apologize for the inconvenience caused. As per our request, wordpress(dot)org plugin team has now helped us to auto-update all old versions to the latest version so more users are not affected by this. We as developers are working continuously to better handle this.
Thanks.
Sanjip S.We have checked and restoring is the best approach. When you restore, all theme/plugins files are restored to the unaffected point. Then you simply, delete or update the ThemeGrill Demo Importer plugin and there’s no backdoor left.
Also, once you restore, just for assurance you can also use Sucuri plugin to scan your whole site.
And, we are sorry for the inconvenience caused and if you any more confusion, please use this contact page and we will get back to you in detail.Thanks.
Sanjip S.Hi @ahatandacoat,
The issue is already resolved in the version 1.6.2 (released on Feb 16) and followed by version 1.6.3 with more security enhancement.
Sorry for the inconvenience caused. We understand it is a difficult situation for our users but where we stand we can only look forward, we are doing our best now. As per our request, wordpress(dot)org plugin team has now helped us to auto-update some of the last versions to the latest version so more users are not affected by this.
The best approach to tackle this issue is: please contact your hosting service provider and ask them to restore to last working backup they have. These days most hosting service provider do have this backup service. Once you do this, please delete/deactivate the ThemeGrill Demo Importer plugin if you are not using it, if you need to use it, please make sure you are using the latest version 1.6.3.
Thanks.
Sanjip S.Forum: Themes and Templates
In reply to: [Spacious] Site content gone, user access removedHi,
There was a security problem in the TG demo importer plugin 1.6.1 or lower and hackers might have used it to reset your site. We apologize for it.To get back your site, the best approach is to contact your hosting provider (checked and Godaddy hosting provider seems to be your host) and ask them to restore to last working backup they have. Most of the hosting provider these days do have backup system.
Once you do this, please delete or deactivate the ThemeGrill Demo Importer plugin if you’re not using it anymore otherwise update to the latest version of the plugin (1.6.3)
I hope this helps.
Thanks.
Hi @second69,
Firstly, sorry for the inconvenience caused. We understand it is a difficult situation for our users but where we stand we can only look forward, we are doing our best now. As per our request, wordpress(dot)org plugin team has now helped us to auto-update some of the last versions to the latest version so more users are not affected by this.
The best approach to tackle this issue is: please contact your hosting service provider and ask them to restore to last working backup they have. These days most hosting service provider do have this backup service. Once you do this, please delete/deactivate the ThemeGrill Demo Importer plugin if you are not using it, if you need to use it, please make sure you are using the latest version 1.6.3.
Thanks.
Sanjip S.Forum: Reviews
In reply to: [Starter Templates & Sites Pack by ThemeGrill] What the heckHi @hausi91,
Firstly, sorry for the inconvenience caused. We understand it is a difficult situation for our users but where we stand we can only look forward, we are doing our best now. As per our request, wordpress(dot)org plugin team has now helped us to auto-update some of the last versions to the latest version so more users are not affected by this.
The best approach to tackle this issue is: please contact your hosting service provider and ask them to restore to last working backup they have. These days most hosting service provider do have this backup service. Once you do this, please delete/deactivate the ThemeGrill Demo Importer plugin if you are not using it, if you need to use it, please make sure you are using the latest version 1.6.3.
Thanks.
Sanjip S.Forum: Reviews
In reply to: [Starter Templates & Sites Pack by ThemeGrill] lost my websiteHi @anonymouskane,
Yes, we were reported about this security issue and have already fixed it in our latest version 1.6.2 and followed by version 1.6.3 with more security enhancement for ThemeGrill Demo Importer plugin.
The best approach to tackle this issue is: please contact your hosting service provider and ask them to restore to last working backup they have. These days most hosting service provider do have this backup service. Once you do this, please delete/deactivate the ThemeGrill Demo Importer plugin if you are not using it, if you need to use it, please make sure you are using the latest version 1.6.3
We would like to apologize for this issue. We have also contacted the wordpress(dot)org plugin review team to make this update as an automatic one so as to make sure that more users don’t face this issue. We as developers are working continuously to better handle this.
Thanks.
Sanjip S.Forum: Reviews
In reply to: [Starter Templates & Sites Pack by ThemeGrill] Vulnerable to attackHi @matgreenfield,
Security is a continuous process. We try our best to resolve the security issues, however, we cannot assume they will never come. This was our first time with critical security vulnerability, this is a hard lesson learned for us and we will try to make our approaches better in the coming days. In this case as well, once the exact issue was reported to us, we immediately fixed the issue and released the patch even in the weekend time as we take it seriously.
Having all said, please accept our apology for the inconvenience caused.
Thanks.
Sanjip S.Forum: Reviews
In reply to: [Starter Templates & Sites Pack by ThemeGrill] It wiped all my database!Hi @sylwiachwalana,
Yes, we were reported about this security issue and have already fixed it in our latest version 1.6.2 and followed by version 1.6.3 with more security enhancement for ThemeGrill Demo Importer plugin.
The best approach to tackle this issue is: please contact your hosting service provider and ask them to restore to last working backup they have. These days most hosting service provider do have this backup service. Once you do this, please delete/deactivate the ThemeGrill Demo Importer plugin if you are not using it, if you need to use it, please make sure you are using the latest version 1.6.3
We would like to apologize for this issue. We have also contacted the wordpress(dot)org plugin review team to make this update as an automatic one so as to make sure that more users don’t face this issue. We as developers are working continuously to better handle this.
Thanks.
Sanjip S.