Kirtikumar Solanki

Hello @marcusg517 ,

As mentioned above, caching is the most common reason for this issue.

Please try the following:

1. Clear/purge all cache (plugin cache, server cache, CDN cache if any).
2. Open the site in Incognito/Private mode to check if changes appear.
3. Go to Settings → Reading and confirm the correct Homepage is selected.
4. If using a page builder, try updating the page again and clear its cache.
5. Temporarily deactivate caching plugins to test.

If the issue still persists, please let us know:

• Which theme you’re using
• Which caching plugin (if any)
• Whether you’re using a CDN (like Cloudflare)

We’ll be happy to help further.

Hi,

If the media upload screen opens but doesn’t fully load or respond, it’s usually caused by a plugin/theme conflict or a browser issue. You can try these steps:

• Try another browser or clear your browser cache first.
• Temporarily deactivate all plugins and check again. If it works, reactivate them one by one to find the conflict.
• Switch to a default theme (like Twenty Twenty-Four) to rule out theme issues.
• Check browser console errors (right-click → Inspect → Console) — JS errors often break the media uploader.
• Also confirm your uploads folder permissions are correct (/wp-content/uploads should typically be 755).

If the issue continues, please share any error messages or screenshots so we can help further.

Hope this helps 🙂

Hello @mike0816 , please enable debug mode true in config.php file. This file located at root folder. Also check debug log for more info. If you enable debug mode then you can get proper issues in the website and as per issue we can solve it. debug.txt file located inside wp-content folder.

Thanks

Hello @rperozich , Hope you doing well.

This “There has been a critical error on this website” message usually means a PHP fatal error, most often caused by a plugin, theme, or PHP version incompatibility.

Since you can’t access the dashboard, please try these steps:
1. Check the recovery email WordPress automatically sends an email to the site admin with details about the error and the file/plugin causing it. Please check your inbox and spam folder.

2. Enable debug mode If you have file access, edit wp-config.php and add:

define( ‘WP_DEBUG’, true );
define( ‘WP_DEBUG_LOG’, true );
define( ‘WP_DEBUG_DISPLAY’, true );

Then reload the site to see the exact error message.

3. Disable plugins via FTP/File Manager
– Go to /wp-content/
– Rename the plugins folder to plugins-old
– Try logging into /wp-admin If it works, rename the folder back and activate plugins one by one to find the culprit.

4. Switch to a default theme Rename your active theme folder and let WordPress fall back to a default theme (like Twenty Twenty-Four).

5. Check PHP version Make sure your PHP version is compatible with your WordPress version and plugins (PHP 8.x can cause issues with older plugins).

6. Check server error logs Your hosting control panel should have an error log that will show the exact fatal error.

Once you find the specific error message, please share it here so we can guide you further.

Hope this helps!