scottishdev
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Thanks Salva, this resolved my issue.
Hi Stef,
I’ve created a private ticket via the link you provided, with links and more details etc.
Hi Animesh,
I tried what you suggested and found one of the plugin’s on my site seemed to be causing the issue. I’ve now created a support ticket with the creator of that Plugin in hope that they can help me resolve the issue.
Thanks.
Forum: Plugins
In reply to: [WooCommerce] Best method for moving customers and orders to a new siteHi Reynier,
It’s a WordPress site, created with Oxygen by my predecessor, the site has since added a lot of different plugins, main ones being ATUM stock management and B2BKing. The site is dated, and really slow, all 7-8 staff members of my clients use the site in their day-to-day duties, so it’s beginning to become a problem.
I was able to clone the site, remove all the plugins and pagebuilder, and rebuild a new site ontop with Breakdance. I then was able to SQL dump the difference in data between the sites, because it was a clone of the original. The problem with this method is there could be left over data/issues from the old site going forward.
So now we’ve got a fresh site, no data, built the frontend and we’re slowly trying to copy each (required) plugin and it’s settings over.
I might have to reach out to a WooCommerce expert, as it’s getting beyond my skill level if I have to then post-import fix conflicts in IDs.
Thanks for your input on the matter.
Forum: Plugins
In reply to: [WooCommerce] WooCommerce Order checkout price problemHello again,
We’ve worked it out, it was one of our plugin’s hiding the button.
Here’s some screenshots of the issue:
https://snipboard.io/cDhzgP.jpg
https://snipboard.io/6YpKx5.jpg
Apologies for the delay, we’ve now had 3 random orders effected by this. Everytime one product or more is listed as £0.00. It seems as though the customer pays the correct amount at checkout, but after that, the numbers are wrong.
Any help would be greatly appreciated! Thanking you in advance.
Here’s the system report:
WordPress Environment<br><br>WordPress address (URL): https://tcsclone.pagenorth.dev<br>Site address (URL): https://tcsclone.pagenorth.dev<br>WC Version: 9.3.3<br>Legacy REST API Package Version: ✔ 1.0.4<br>Action Scheduler Version: ✔ 3.8.1<br>Log Directory Writable: ✔<br>WP Version: 6.6.2<br>WP Multisite: –<br>WP Memory Limit: 256 MB<br>WP Debug Mode: –<br>WP Cron: ✔<br>Language: en_GB<br>External object cache: – Server Environment<br><br>Server Info: LiteSpeed<br>PHP Version: 8.0.30<br>PHP Post Max Size: 256 MB<br>PHP Time Limit: 30<br>PHP Max Input Vars: 1000<br>cURL Version: 7.81.0<br>OpenSSL/3.0.2<br><br>SUHOSIN Installed: –<br>MySQL Version: 10.11.9-MariaDB-ubu2204<br>Max Upload Size: 256 MB<br>Default Timezone is UTC: ✔<br>fsockopen/cURL: ✔<br>SoapClient: ✔<br>DOMDocument: ✔<br>GZip: ✔<br>Multibyte String: ✔<br>Remote Post: ✔<br>Remote Get: ✔ 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/shop/<br>Basket: ❌ Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.<br>Checkout: ❌ Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.<br>My account: ❌ Page does not contain the [woocommerce_my_account] shortcode.<br>Terms and conditions: #509 - /terms-and-conditions/ Theme<br><br>Name: Twenty Twenty-Two<br>Version: 1.8<br>Author URL: https://en-gb.wordpress.org/<br>Child Theme: ✔<br>Parent Theme Name: Twenty Twenty-Two<br>Parent Theme Version: 1.8<br>Parent Theme Author URL: https://en-gb.wordpress.org/<br>WooCommerce Support: ✔ Templates<br><br>Overrides: /home/runcloud/webapps/TCSClone/wp-content/plugins/woocommerce/templates/block-notices/error.php<br>/home/runcloud/webapps/TCSClone/wp-content/plugins/woocommerce/templates/block-notices/notice.php<br>/home/runcloud/webapps/TCSClone/wp-content/plugins/woocommerce/templates/block-notices/success.php Admin<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>pattern-toolkit-full-composability<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>printful<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br><br>Disabled Features: experimental-blocks<br>minified-js<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br>blueprint<br>reactify-classic-payments-settings<br><br>Daily Cron: ✔ Next scheduled: 2024-11-06 09:57:00 +00:00<br>Options: ✔<br>Notes: 6<br>Onboarding: completed Action Scheduler<br><br>Complete: 5,264<br>Oldest: 2024-10-06 11:10:23 +0100<br>Newest: 2024-11-06 09:50:15 +0000<br><br>Pending: 8<br>Oldest: 2024-11-06 09:53:48 +0000<br>Newest: 2024-11-07 01:36:33 +0000<br><br>Failed: 199<br>Oldest: 2020-10-05 10:15:11 +0100<br>Newest: 2024-10-31 13:53:17 +0000<br><br>Canceled: 6<br>Oldest: 2024-10-22 10:53:08 +0100<br>Newest: 2024-11-06 04:16:51 +0000 Status report information<br><br>Generated at: 2024-11-06 09:53:00 +00:00<br>Forum: Plugins
In reply to: [WooCommerce] WooCommerce Order checkout price problemThis may sound silly, but I’m struggling to find “get status report”, is there a way this could be hidden, I can see the system status tab, below shows all the stats and details about the server, the software, the different plugins, but even searching on this page for “report” or “get status report” I find nothing?
Forum: Plugins
In reply to: [WooCommerce] WooCommerce Order checkout price problemThis has happened again, the order goes through at the correct price, the customer pays the full amount, but afterwards, it shows 1 or all of the products as discounted, which makes the invoices void. This is becoming a serious issue for us and still we have no idea what’s causing the problem. Has anyone else experienced this?
Can confirm this has resolved the issue for us as well, Thanks for your fast support.
Forum: Plugins
In reply to: [Login as User] Logged out on users without Verified email?Just an update, the issue seems to have been resolved, without an update to your plugin, so I can only assume it was related to cache, thanks for your swift replies.
Forum: Plugins
In reply to: [Login as User] Logged out on users without Verified email?Hello again, Yes, we have Enable AJAX add to basket buttons on archives checked. like the screenshot.
Forum: Plugins
In reply to: [Login as User] Logged out on users without Verified email?That’s sounds like what’s happening the session is being deleted.
Yes, it’s a WooCommerce site, there are a few plugins that are related to Woo!, but nothing that effects the users or carts directly, apart from B2BKing, but we’ve used these two plugins side-by-side for years, and neither have updated recently to give me any indication that’s what’s causing the problem.
We have a cloned test site if you’d like to see for yourself.
I apologise, I was just trying to be helpful and didn’t realise it was such an issue, if you must, please delete the thread, I don’t want to upset anyone else.
I’ll keep this in mind when looking for support in the future.
Hi Jan,
I’ve just this minute found the issue. When using the “login as user” feature, the parent account (my account) must also be in the B2B group to view the B2B pages as a customer.
Just in-case anyone else has this issue, as this would effect the free users I assume as well, it’s now recorded.
Thanks for your quick response, and sorry for raising a ticket in the wrong place!
- This reply was modified 4 years, 4 months ago by scottishdev.
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