quttera

Hello,

Thank you for sharing the additional log details.

If the browser shows “Page is Unresponsive” during the internal scan, it usually means the front-end page is waiting for an AJAX response from the back-end, but the server-side process is not responding within the expected time. In other words, the scan may still be running in the background, but the browser interface becomes stuck because it is waiting for the back-end to complete or return status information.

Regarding the following log entry:

ERROR [12:18:40] Failed to update option qtr_scan_cron_args

This error indicates that the plugin was unable to update the WordPress option qtr_scan_cron_args using the standard WordPress update_option() method.

This can usually happen for one of two reasons:

1. WP-Cron is not working correctly
   If the scanner has not successfully run before, this may indicate that the WordPress cron mechanism is not executing properly. The scan process depends on scheduled WordPress tasks, so if WP-Cron is disabled, blocked, or not triggered, the scan status may not update correctly.
2. Database write/update issue
   The plugin may be unable to write or update the required option in the WordPress database. This could be related to database permissions, table corruption, object caching, or another server/database-level restriction.

As a first step, please check whether WP-Cron is enabled and functioning correctly on the site.

Best regards,

Michael
Quttera Support

Thank you so much for taking the time to report this issue. We truly appreciate your input and your help in making the product better.

We’re already working on a fix, and it will be included in the next version, which we expect to release in the next few days.

We’ve also recently added new features to help protect against bots, brute-force attacks, and unauthorized logins. If you have a chance to try them, we’d be very grateful for any feedback you’d like to share.

Thanks again for your support and for helping us improve. It really means a lot to us.

The detected POST request is known to be used in injected shellcodes.

Please send the detected file for a deeper analysis to support[at]quttera.com,

Quttera malware research team will investigate the file and update you with the results.

Thanks you.

Can you please share image what do you see in web browser console log?

Thank you

Thank you.

These tabs operate by bootstrap JavaScript module.

Can you please share which web browser you are using we will send you instructions how to check developer logs and check if there any issues to load this module.

Thank you.

No, it is still part of the plugin functionality

On the left side menu please choose: “Internal Scanner – High Sensitivity”

On the right, you should see “Scan type:High Sensitive”

If you cannot find the internal scanner menu, can you please post here which options do you see on the left menu bar?

Thank you.

Thank you for reporting this issues.

Can you please post here the links to download mentioned plugin and theme for further investigation?

Also, can you please download and send us the plugin’s scan report to compare detected files?

Our support email is support[at]quttera.com

Thank you