Muh

As I said, if this is resolved, I’ll return and change my feedback review.

First things first, Thank you, @2winfactor, for all the support and effort.
The issue has been resolved.
I can rate this plugin 5 out of 5 for what it delivers.

P.S. till now, I couldn’t execute the issue where it comes from and why. But it’s gone on both sites.

Site Health > Info.. removed plugins, theme, sizes data

wp-core

version: 6.1.1
site_language: ar
user_language: en_US
timezone: +03:00
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: open
environment_type: production
user_count: 3
dotorg_communication: true

wp-dropins (2)

advanced-cache.php: true
object-cache.php: true

wp-media

image_editor: WP_Image_Editor_Imagick
imagick_module_version: 1690
imagemagick_version: ImageMagick 6.9.10-23 Q16 x86_64 20190101 https://imagemagick.org
imagick_version: 3.7.0
file_uploads: File uploads is turned off
post_max_size: 100M
upload_max_filesize: 100M
max_effective_size: 100 MB
max_file_uploads: 20
imagick_limits:
imagick::RESOURCETYPE_AREA: 2 GB
imagick::RESOURCETYPE_DISK: 1.844674407371E+19
imagick::RESOURCETYPE_FILE: 768
imagick::RESOURCETYPE_MAP: 2 GB
imagick::RESOURCETYPE_MEMORY: 987 MB
imagick::RESOURCETYPE_THREAD: 1
imagemagick_file_formats: 3FR, 3G2, 3GP, AAI, AI, ART, ARW, AVI, AVS, BGR, BGRA, BGRO, BIE, BMP, BMP2, BMP3, BRF, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CRW, CUR, CUT, DATA, DCM, DCR, DCX, DDS, DFONT, DJVU, DNG, DOT, DPX, DXT1, DXT5, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, EXR, FAX, FILE, FITS, FRACTAL, FTP, FTS, G3, G4, GIF, GIF87, GRADIENT, GRAY, GRAYA, GROUP4, GV, H, HALD, HDR, HEIC, HISTOGRAM, HRZ, HTM, HTML, HTTP, HTTPS, ICB, ICO, ICON, IIQ, INFO, INLINE, IPL, ISOBRL, ISOBRL6, J2C, J2K, JBG, JBIG, JNG, JNX, JP2, JPC, JPE, JPEG, JPG, JPM, JPS, JPT, JSON, K25, KDC, LABEL, M2V, M4V, MAC, MAGICK, MAP, MASK, MAT, MATTE, MEF, MIFF, MKV, MNG, MONO, MOV, MP4, MPC, MPEG, MPG, MRW, MSL, MSVG, MTV, MVG, NEF, NRW, NULL, ORF, OTB, OTF, PAL, PALM, PAM, PANGO, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PGX, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG00, PNG24, PNG32, PNG48, PNG64, PNG8, PNM, PPM, PREVIEW, PS, PS2, PS3, PSB, PSD, PTIF, PWP, RADIAL-GRADIENT, RAF, RAS, RAW, RGB, RGBA, RGBO, RGF, RLA, RLE, RMF, RW2, SCR, SCT, SFW, SGI, SHTML, SIX, SIXEL, SPARSE-COLOR, SR2, SRF, STEGANO, SUN, SVG, SVGZ, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TTC, TTF, TXT, UBRL, UBRL6, UIL, UYVY, VDA, VICAR, VID, VIFF, VIPS, VST, WBMP, WEBP, WMF, WMV, WMZ, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, YCbCr, YCbCrA, YUV
gd_version: 2.3.3
gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
ghostscript_version: 9.27

wp-server

server_architecture: Linux 4.19.0-21-amd64 x86_64
httpd_software: Apache/2.4.54 (Debian)
php_version: 7.4.33 64bit
php_sapi: fpm-fcgi
max_input_variables: 10000
time_limit: 4000
memory_limit: 1024M
max_input_time: 200
upload_max_filesize: 100M
php_post_max_size: 100M
curl_version: 7.64.0 OpenSSL/1.1.1n
suhosin: false
imagick_availability: true
pretty_permalinks: true
htaccess_extra_rules: true

wp-database

extension: mysqli
server_version: 10.4.20-MariaDB-1:10.4.20+maria~buster-log
client_version: mysqlnd 7.4.33
max_allowed_packet: 134217728
max_connections: 29538

wp-constants

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home/631259.cloudwaysapps.com/nmyrtajrws/public_html/wp-content
WP_PLUGIN_DIR: /home/631259.cloudwaysapps.com/nmyrtajrws/public_html/wp-content/plugins
WP_MEMORY_LIMIT: 1024M
WP_MAX_MEMORY_LIMIT: 256M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: true
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: Undefined
DB_CHARSET: utf8
DB_COLLATE: undefined

wp-filesystem

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
mu-plugins: writable

Okay,
something weird just happened with all.
I’ve disabled “enable ajax requests…”
I’ve tested the page, and again the error occurred.
I’ve used different browsers with no admin access to the website, just as a visitor, played the video, and navigated the website without any issues.

The above happened with “enable ajax requests for progress integrations” disabled & enabled.

Went to the browser with admin access to the website. The issue immediately happened!!
And this affects the other visitors too! If, as Admin or login to the site, tried to play the video. The problem appears… as a visitor, I’ve tested more than 3 times on each browser without login access. All worked smoothly!

I’ve done this previously with a different video.
But again, I’ll follow all the needed to fix this issue.

I’ve optimized the video now with 1080p Video Preset.
Can you please re-check?

@2winfactor

Hello, thx again for reaching out.
A short link will direct you to the page with presto in it (end of the page).
https://cutt.ly/74rkw7J
Another issue I face with presto on the site, If click to play the site goes with the error:
Error establishing a database connection

P.S.
I couldn’t find a way to add the link u attached in the SS. Perhaps this could work when only opening a thread.
The short link can be modified from my backend. Find it the better way.

@2winfactor thx again for reaching out.
My client asked me to find an alternative. This issue has been acquired on two different domains, servers, Litespeed & Nginx, with good capacity.
As a dev, I Tried all solutions from my backend nothing worked. You guys still think it’s my backend, I hope you are right.

Regards
P.S. I don’t want to give access to the sites.

Thx for the reply!
Well, let me explain this once again.
I’ve tested all the options available in the free version, which is extremely few.
I’ve changed the settings to “Page Load Speed”, and this happened before I came here and wrote my feedback.
Also, I’ve downgraded the WordPress core form 6.1 version to 5…
I’ve tested this plugin with PHP 8.1 and 7.4…

I’ve tested the plugin on different servers, LiteSpeed and Nginx, and different hosting, with different domains and different ram/cpu sizes.

All the above has executed the same thing. If I click on play to run any video on the site, The site dies, I can’t navigate for at least 1 minute and sometimes more, keep loading, and nothing works. Backend and Frontend.

I didn’t ask you about any Pro help here. I just mentioned if your plugin can’t work with the free version and nothing is active since all the other options are in Pro! How is this supposed to work with the Pro?

You ignored all the above facts about what I wrote, and then you ended by changing one option value, and you related this to the Pro, which wasn’t the case.

Don’t address this feedback like I’m a dump! I didn’t come here and write this to say all the negativity. I believe this plugin is good, BUT something is wrong with it! I’m happy to change this to 5 stars, but when it works.