loic @ cloudinary's Replies

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Viewing 15 replies - 1 through 15 (of 191 total)

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Forum: Plugins
In reply to: [Cloudinary - Deliver Images and Videos at Scale] Avif support

Plugin Support loic @ cloudinary
(@loiccloudinary)

3 weeks, 1 day ago

Hi @primerpizza,

Avif as part of f_auto is only available to our Enterprise customers and this will be a set up outside of the WordPress plugin. However, we have in our roadmap an item to add the format as part of the Image format dropdown.

I’ll let you know when this is added.

Best,

Loic

Forum: Plugins
In reply to: [Cloudinary - Deliver Images and Videos at Scale] Sync with facebook for woocommerce fails

Plugin Support loic @ cloudinary
(@loiccloudinary)

3 months, 1 week ago

Hi @kees78,

Thanks for reaching out.

May I ask you to reach out to [email protected] and share a system report as per https://support.cloudinary.com/hc/en-us/articles/360022260599-How-to-generate-a-system-report-on-the-WordPress-plugin and more details on the issue you are experiencing?

Thanks,

Loic

Forum: Plugins
In reply to: [Cloudinary - Deliver Images and Videos at Scale] Attempt to assign property “labels” on false in taxonomy integration

Plugin Support loic @ cloudinary
(@loiccloudinary)

5 months ago

Hi @aduwow,

Thanks for confirming! Glad the issue is solved.

Looking forward to receive the new issue regarding WooCommerce.

Best,

Loic

Forum: Plugins
In reply to: [Cloudinary - Deliver Images and Videos at Scale] Attempt to assign property “labels” on false in taxonomy integration

Plugin Support loic @ cloudinary
(@loiccloudinary)

5 months ago

Hi @aduwow,

We have released 3.2.13 which should fix the issue.

May I ask you to upgrade to this version and let us know how it goes?

Looking forward to hearing back from you!

Best,

Loic

Forum: Plugins
In reply to: [Cloudinary - Deliver Images and Videos at Scale] Attempt to assign property “labels” on false in taxonomy integration
Plugin Support loic @ cloudinary
(@loiccloudinary)

5 months, 1 week ago
Hi @aduwow,

Thank you for your detailed report and excellent analysis.

You’re absolutely right — the warning you’re seeing:
```
PHP Warning: Attempt to assign property "labels" on false in /wp-includes/taxonomy.php on line 708 
```
is caused by our plugin not verifying the validity of the taxonomy before calling get_taxonomy_labels(). We appreciate you highlighting that get_taxonomy() may return false, especially in the context of third-party plugins (like Customer Reviews for WooCommerce) that trigger taxonomy hooks for dynamic or non-registered taxonomies.

We’ve reviewed your suggested fix, and it aligns well with best practices. A task was created to our development team to fix this in the next release.

Thanks again for helping us improve the plugin!

Best,

Loic
Forum: Plugins
In reply to: [Cloudinary - Deliver Images and Videos at Scale] error sync class file
Plugin Support loic @ cloudinary
(@loiccloudinary)

6 months ago
Hi @kees78,

As mentioned in the ticket, we have a fix in review. Another customer tested the workaround shared with you and it worked properly.

To summarize:
- The bug is a conflict between RankMath SEO and Cloudinary
- The fix in review is: https://github.com/cloudinary/cloudinary_wordpress/pull/1085/commits/8b6c2e9600c74fa8dd140cc153682ec03086d62a
- You can manually edit this variable to fix it until we release a new version.
Hope that helps.

Best,

Loic
Forum: Plugins
In reply to: [Cloudinary - Deliver Images and Videos at Scale] error sync class file

Plugin Support loic @ cloudinary
(@loiccloudinary)

6 months ago

Hi @kees78,

Please reach out to [email protected].

Thanks,

Loic

Forum: Plugins
In reply to: [Cloudinary - Deliver Images and Videos at Scale] error sync class file

Plugin Support loic @ cloudinary
(@loiccloudinary)

6 months ago

Hi @kees78,

Thanks for letting me know.

Could you please reach out and share an export of the wp_posts and wp_postmeta table? It seems there is an issue with some signature.

Thanks,

Loic

Forum: Plugins
In reply to: [Cloudinary - Deliver Images and Videos at Scale] error sync class file
Plugin Support loic @ cloudinary
(@loiccloudinary)

6 months ago
Hi @kees78 ,

Thanks for reaching out.

Would you mind opening a ticket to [email protected] and share a system report as explained here and adding some assets to the system report as described in the 2nd video?

Thanks in advance.

Best,

Loic
- This reply was modified 6 months ago by loic @ cloudinary.
Forum: Plugins
In reply to: [Cloudinary - Deliver Images and Videos at Scale] WPML Arabic Images Not Uploading to Cloudinary in WooCommerce Multisite

Plugin Support loic @ cloudinary
(@loiccloudinary)

7 months, 2 weeks ago

Hi @sahithk,

Hope you are well.

One of our developers tried to reproduce the issue and wasn’t able to do so. Can you try to edit the Arabic post and save it? There might be some post_content cached and you will need to resave the Arabic page to see the Cloudinary assets being delivered.

If this is still not working, could you please share the information asked my first message?

Thanks,

Loic

Forum: Plugins
In reply to: [Cloudinary - Deliver Images and Videos at Scale] WPML Arabic Images Not Uploading to Cloudinary in WooCommerce Multisite

Plugin Support loic @ cloudinary
(@loiccloudinary)

7 months, 2 weeks ago

Hi @sahithk,

Thanks for reaching out.

Could you please open a ticket to [email protected] and provide please share a system report from the plugin as explained in this help centre article?

The system report will contain details of how the plugin is configured and details of your WordPress environment. If you can also add some specific assets to the system report (see the 2nd video in the article for an example) that would also be helpful.

With this info, we will take a deeper look into it on our end, trying to reproduce the issue to better understand the root cause of it.

Would you also be willing to provide us with temporary access to a sandbox environment of your site, where we can take a look and debug directly if we can’t identify an issue from the contents of the report?

Thanks in advance.

Best,

Loic

Forum: Plugins
In reply to: [Cloudinary - Deliver Images and Videos at Scale] PDF sync

Plugin Support loic @ cloudinary
(@loiccloudinary)

8 months ago

Hi @gustavotroisi,

To protect the security and integrity of our customer accounts, we restrict the ability of new accounts to deliver PDFs and Archive files like .zip or .rar.

It’s always possible to upload and manage those files, and you can download them using our Media Library, but a restriction applies to deliver them publicly and you’ll see an HTTP 401 error in that case.

For PDFs that are uploaded as resource_type: 'image', it’s possible to use those PDFs with our transformations features, so you can convert the PDFs to another image format and deliver them that way, such as by using the page transformation (pg_ in URLs) and setting the extension to an image format like jpg: https://res.cloudinary.com/demo/image/upload/pg_1/multi_page_pdf.jpg

You can remove this restriction yourself if you’re sure that any PDF or archive files uploaded by your users will be compliant with our policies, by enabling the option in the “PDF and ZIP files delivery” section of your account’s security settings.

Hope that helps.

Best,

Loic

Forum: Plugins
In reply to: [Cloudinary - Deliver Images and Videos at Scale] First page of media library gone after deleting images
Plugin Support loic @ cloudinary
(@loiccloudinary)

8 months, 1 week ago
Hi @newpixel,

Thanks for reaching out.

Could you please open a ticket to [email protected] with the following information?
- A system report as per those instructions here: https://support.cloudinary.com/hc/en-us/articles/360022260599-How-to-generate-a-system-report-on-the-WordPress-plugin-. If you can also add some of those assets as part of the report, that would be great.
- A database export of the wp_posts and wp_postmeta table.
Could you also share if this is happening for any assets or specific ones? For example, if you upload a new asset and delete it directly, can you reproduce?

Thanks in advance.

Best,

Loic
Forum: Plugins
In reply to: [Cloudinary - Deliver Images and Videos at Scale] Image loads briefly and disappear

Plugin Support loic @ cloudinary
(@loiccloudinary)

8 months, 1 week ago

Hi @johnlowsg,

I am closing this issue due to the internal conversation with my colleague Danny. This was due to the W3 Total Cache plugin.

Best,

Loic

Forum: Reviews
In reply to: [Cloudinary - Deliver Images and Videos at Scale] Very good

Plugin Support loic @ cloudinary
(@loiccloudinary)

8 months, 4 weeks ago

Hi @vinh9x,

Thank you for the kind words! We are continually working on improving this
plugin and your feedback is greatly appreciated!

Best,

Loic

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