Kim Coleman

Hey @ozsolarwind,

Paid Memberships Pro v3.0 includes (https://www.paidmembershipspro.com/pmpro-update-3-0/) support for multiple memberships per user—giving you more pathways to getting paid. For this reason, the Edit User screen was no longer able to support all of the actions that you need to see about a single member. The Edit Member organizes all information about a single member in a CRM-style dashboard.

• Here is documentation on how to use the Edit Member screen: https://www.paidmembershipspro.com/documentation/admin/edit-member/
• Here is a video tutorial on the Edit Member screen: https://www.youtube.com/watch?v=ScZblNMVsHQ

This is our 13th year developing PMPro and we remain committed to improving the core plugin in its features, capabilities, design, and usability. I get that you don’t see this as an improvement, but it is a necessary step toward making the platform more feature-rich for the 90k sites using PMPro to power their memberships.

For anyone reading this, the tutorials linked above will show you how to use this new screen and the blog post about v3.0 explains a bit about why these changes were made.

Best,
Kim Coleman
Co-founder, Paid Memberships Pro

Hey there,

We’ve replied to your tickets related to issues with the Bill To section of your orders as well as your question regarding the print view of your orders in the premium support area. We’ll continue to follow up there and provide support for your legitimate questions.

For others reading this, our Support page and Terms of Service explain the turnaround time you should expect to receive. All of our policies are outlined on these public pages. This is important information someone should read through before choosing to use Paid Memberships Pro and our paid membership plans for additional premium Add Ons and technical support.

• https://www.paidmembershipspro.com/support/
• https://www.paidmembershipspro.com/terms-of-service/

Here’s the form to request a refund:

• https://www.paidmembershipspro.com/contact/

Here are some other membership plugins for WordPress and third party membership platforms you can consider:

• https://www.paidmembershipspro.com/category/product-comparison/

Regards,
Kim Coleman
Co-Founder, Paid Memberships Pro

Hey there,

For those reading this, this user was experiencing an issue with filtering protected content in their site. We are actively resolving this issue and it will be included in version 3.0 of our plugin coming in the next few weeks.

Here is the updated code that will be in v3.0: https://github.com/strangerstudios/paid-memberships-pro/pull/2750

In addition to helping you with this issue and sharing a workaround with you (where you communicated that the workaround worked great and were thankful for our help), we did also support you in our premium support area. You were informed of the format of support we offer – via email only – and the expectations for turnaround time: 1 business day. We also invited you to our Slack community.

Instead of working with our team, you continued to complain about our support price and turnaround time.

We will not give support to customers who are uncooperative or unsatisfied with our service. We will refund and cancel the accounts of users like this.

You are free to continue using this software. The core plugin and all of the Add Ons are available for free from the .org repository here or on GitHub.

I sincerely hope you can find a better platform for your site.