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  • Thread Starter kdietrich22

    (@kdietrich22)

    Here is out system report:

    ` WordPress Environment</p> <p>WordPress address (URL): http://theribhouse.froogleonline.io<br>Site address (URL): http://theribhouse.froogleonline.io<br>WC Version: 8.4.0<br>REST API Version: ✔ 8.4.0<br>WC Blocks Version: ✔ 11.6.2<br>Action Scheduler Version: ✔ 3.7.0<br>Log Directory Writable: ✔<br>WP Version: ❌ 6.5 – There is a newer version of WordPress available (6.6.2)<br>WP Multisite: ✔<br>WP Memory Limit: 256 MB<br>WP Debug Mode: –<br>WP Cron: ✔<br>Language: en_US<br>External object cache: – Server Environment</p> <p>Server Info: Apache/2.4.62 () PHP/7.4.33<br>PHP Version: 7.4.33<br>PHP Post Max Size: 8 MB<br>PHP Time Limit: 300<br>PHP Max Input Vars: 1000<br>cURL Version: 8.3.0<br>OpenSSL/1.0.2k-fips</p> <p>SUHOSIN Installed: –<br>MySQL Version: 5.7.12-log<br>Max Upload Size: 1 MB<br>Default Timezone is UTC: ✔<br>fsockopen/cURL: ✔<br>SoapClient: ❌ Your server does not have the SoapClient class enabled – some gateway plugins which use SOAP may not work as expected.<br>DOMDocument: ✔<br>GZip: ✔<br>Multibyte String: ✔<br>Remote Post: ✔<br>Remote Get: ✔ Database</p> <p>WC Database Version: 8.4.0<br>WC Database Prefix: wp_166_<br>Total Database Size: 75.86MB<br>Database Data Size: 42.72MB<br>Database Index Size: 33.14MB<br>wp_166_woocommerce_sessions: Data: 1.02MB + Index: 0.03MB + Engine InnoDB<br>wp_166_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_166_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_166_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_166_woocommerce_order_items: Data: 0.48MB + Index: 0.19MB + Engine InnoDB<br>wp_166_woocommerce_order_itemmeta: Data: 4.52MB + Index: 3.95MB + Engine InnoDB<br>wp_166_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_166_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_166_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_166_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_166_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_166_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_166_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_166_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_166_actionscheduler_actions: Data: 0.06MB + Index: 0.14MB + Engine InnoDB<br>wp_166_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_166_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_166_actionscheduler_logs: Data: 0.05MB + Index: 0.03MB + Engine InnoDB<br>wp_166_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_166_comments: Data: 0.06MB + Index: 0.09MB + Engine InnoDB<br>wp_166_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_166_options: Data: 2.06MB + Index: 0.08MB + Engine InnoDB<br>wp_166_postmeta: Data: 2.52MB + Index: 4.02MB + Engine InnoDB<br>wp_166_posts: Data: 0.23MB + Index: 0.16MB + Engine InnoDB<br>wp_166_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_166_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_166_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_166_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_166_wc_admin_notes: Data: 0.08MB + Index: 0.00MB + Engine InnoDB<br>wp_166_wc_admin_note_actions: Data: 0.08MB + Index: 0.02MB + Engine InnoDB<br>wp_166_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_166_wc_customer_lookup: Data: 0.09MB + Index: 0.06MB + Engine InnoDB<br>wp_166_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_166_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_166_wc_order_product_lookup: Data: 0.30MB + Index: 0.30MB + Engine InnoDB<br>wp_166_wc_order_stats: Data: 0.14MB + Index: 0.14MB + Engine InnoDB<br>wp_166_wc_order_tax_lookup: Data: 0.23MB + Index: 0.22MB + Engine InnoDB<br>wp_166_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_166_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_166_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB<br>wp_166_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_166_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_166_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_166_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_blogmeta: Data: 0.06MB + Index: 0.06MB + Engine InnoDB<br>wp_blogs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_registration_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_signups: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_site: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_sitemeta: Data: 1.03MB + Index: 0.03MB + Engine InnoDB<br>wp_usermeta: Data: 27.55MB + Index: 21.72MB + Engine InnoDB<br>wp_users: Data: 1.50MB + Index: 1.02MB + Engine InnoDB Post Type Counts</p> <p>attachment: 9<br>global_product_addon: 2<br>nav_menu_item: 7<br>page: 7<br>product: 91<br>revision: 11<br>shop_coupon: 1<br>shop_order: 1623<br>wp_global_styles: 1 Security</p> <p>Secure connection (HTTPS): ✔<br>Hide errors from visitors: ✔ Active Plugins (18)</p> <p>WooCommerce: by Automattic – 8.4.0 (update to version 9.3.3 is available)<br>WooCommerce Product Add-ons: by WooCommerce – 5.0.0<br>WooODT extended: by Mrinmoy Dalabar – 1.1.6<br>Froogle Notifications: by Mentormate – 1.0.0<br>Members: by MemberPress – 3.2.9<br>Froogle – Store Vacation: by MentorMate –<br>Star CloudPRNT for WooCommerce (Froogle Modded Version): by lawrenceowen<br>athompson1<br>gcubero<br>fmahmood – 2.0.3</p> <p>WPC Product Timer for WooCommerce (Premium): by WPClever – 4.0.4<br>MentorMate – Dynamic Asset Versioning: by MentorMate –<br>WooCommerce Checkout Add-Ons: by SkyVerge – 2.5.7<br>Food Online Premium for WooCommerce: by Arosoft.se – 5.3.0.1<br>White Label: by WhiteWP.com – 2.12.0<br>WP Crontrol: by John Blackbourn – 1.16.2<br>Froogle Customer Retention: by fjorge – 1.0.0<br>WooCommerce SecureSubmit Gateway: by SecureSubmit – 2.2.3<br>Google reCaptcha for WooCommerce: by KoalaApps – 1.4.0<br>NS Cloner – Site Copier: by Never Settle – 4.4.4<br>Wordfence Security: by Wordfence – 7.11.7 Inactive Plugins (14)</p> <p>Admin and Site Enhancements (ASE): by wpase.com – 7.0.2<br>CardPointe Payment Gateway for WooCommerce: by Fiserv <a href=”mailto:[email protected]”>[email protected]</a> – 3.4.14<br>EPX eCommerce: by NAB – 1.1.2<br>Fiserv Payment Gateway: by Froogle – 1.0.0<br>Frontend Product Editor for WooCommerce: by WPVibes – 1.2<br>Froogle Catering: by fjorge – 1.0.0<br>Froogle Heartland POS Sync: by fjorge – 1.1.1<br>LoginPress: by LoginPress – 3.0.8<br>Pay in Store WooCommerce Payment Gateway: by Papaki – 1.2.6<br>Payment Gateway for PhoeniXGate on WooCommerce: by WPSPIN LLC – 2.2.0<br>WooCommerce Smart Coupons: by StoreApps – 8.7.0<br>WP Frontend Admin (Premium): by WP Frontend Admin – 1.22.1<br>WP Mail Logging: by WP Mail Logging Team – 1.12.0<br>WPS Hide Login: by WPServeur<br>NicolasKulka<br>wpformation – 1.9.13.2 Must Use Plugins (3)</p> <p>Bedrock Autoloader: by Roots – 1.0.3<br>Disallow Indexing: by Roots – 1.0.0<br>Register Theme Directory: by Roots – 1.0.0 Settings</p> <p>API Enabled: –<br>Force SSL: ✔<br>Currency: USD ($)<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)</p> <p>Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)</p> <p>Connected to Woo.com: –<br>Enforce Approved Product Download Directories: –<br>HPOS feature screen enabled: –<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: – WC Pages</p> <p>Shop base: #4 – /<br>Cart: #5 – /cart/<br>Checkout: #6 – /checkout/<br>My account: #7 – /my-account/<br>Terms and conditions: ❌ Page not set Theme</p> <p>Name: Child theme of Storefront theme<br>Version: 1.0.0<br>Author URL: http://mentormate.com<br>Child Theme: ✔<br>Parent Theme Name: Storefront<br>Parent Theme Version: 4.1.3 – 4.6.0 is available<br>Parent Theme Author URL: https://woocommerce.com/<br>WooCommerce Support: ✔ Templates</p> <p>Overrides: ChildThemeForStorefront/woocommerce/cart/cart-empty.php version 3.5.0 is out of date. The core version is 7.0.1<br>ChildThemeForStorefront/woocommerce/cart/cart-totals.php<br>ChildThemeForStorefront/woocommerce/cart/cart.php version 3.8.0 is out of date. The core version is 7.9.0<br>/var/www/html/froogle-online/web/app/plugins/food-online-premium/templates/cart/mini-cart-incre.php version 5.2.0 is out of date. The core version is 7.9.0<br>ChildThemeForStorefront/woocommerce/cart/proceed-to-checkout-button.php version 2.4.0 is out of date. The core version is 7.0.1<br>ChildThemeForStorefront/woocommerce/checkout/form-billing.php<br>ChildThemeForStorefront/woocommerce/checkout/form-login.php<br>ChildThemeForStorefront/woocommerce/checkout/form-pay.php version 3.4.0 is out of date. The core version is 8.2.0<br>ChildThemeForStorefront/woocommerce/checkout/form-shipping.php<br>ChildThemeForStorefront/woocommerce/checkout/payment.php version 3.5.3 is out of date. The core version is 8.1.0<br>ChildThemeForStorefront/woocommerce/checkout/review-order.php version 3.8.0 is out of date. The core version is 5.2.0<br>ChildThemeForStorefront/woocommerce/checkout/thankyou.php version 3.7.0 is out of date. The core version is 8.1.0<br>ChildThemeForStorefront/woocommerce/emails/email-addresses.php<br>ChildThemeForStorefront/woocommerce/emails/email-header.php version 4.0.0 is out of date. The core version is 7.4.0<br>ChildThemeForStorefront/woocommerce/emails/email-order-details.php<br>ChildThemeForStorefront/woocommerce/emails/email-order-items.php<br>ChildThemeForStorefront/woocommerce/emails/email-styles.php version 4.0.0 is out of date. The core version is 7.4.0<br>ChildThemeForStorefront/woocommerce/global/form-login.php version 3.6.0 is out of date. The core version is 7.0.1<br>ChildThemeForStorefront/woocommerce/loop/loop-end.php version – is out of date. The core version is 2.0.0<br>ChildThemeForStorefront/woocommerce/loop/loop-start.php version – is out of date. The core version is 3.3.0<br>ChildThemeForStorefront/woocommerce/myaccount/dashboard.php<br>ChildThemeForStorefront/woocommerce/myaccount/form-edit-account.php version 3.5.0 is out of date. The core version is 7.0.1<br>ChildThemeForStorefront/woocommerce/myaccount/form-login.php version 4.1.0 is out of date. The core version is 7.0.1<br>ChildThemeForStorefront/woocommerce/myaccount/orders.php version 3.7.0 is out of date. The core version is 7.8.0<br>ChildThemeForStorefront/woocommerce/myaccount/view-order.php<br>ChildThemeForStorefront/woocommerce/order/order-again.php version 3.5.0 is out of date. The core version is 7.8.0<br>ChildThemeForStorefront/woocommerce/order/order-details-item.php version 3.7.0 is out of date. The core version is 5.2.0<br>ChildThemeForStorefront/woocommerce/order/order-details.php version 3.7.0 is out of date. The core version is 7.8.0</p> <p>Outdated Templates: ❌</p> <pre class=”wp-block-code”><code> Learn how to update</code></pre> <p>Admin</p> <p>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-variation-management<br>product-virtual-downloadable<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page</p> <p>Disabled Features: customize-store<br>minified-js<br>new-product-management-experience<br>product-external-affiliate<br>settings<br>async-product-editor-category-field</p> <p>Daily Cron: ✔ Next scheduled: 2024-10-29 18:29:26 -04:00<br>Options: ✔<br>Notes: 165<br>Onboarding: completed Action Scheduler</p> <p>Complete: 103<br>Oldest: 2024-09-28 12:12:51 -0400<br>Newest: 2024-10-28 17:09:04 -0400</p> <p>Pending: 1<br>Oldest: 2024-10-29 17:09:04 -0400<br>Newest: 2024-10-29 17:09:04 -0400 Status report information</p> <p>Generated at: 2024-10-29 06:58:16 -04:00<br>`

    Thread Starter kdietrich22

    (@kdietrich22)

    After further analyzing this issue it looks as though the orders stuck in Pending Payment status are all missing the Order Notes that reads “Unpaid order cancelled – time limit reached. Order status changed from Pending payment to Cancelled.”. We have plenty of other orders that were successfully cancelled and do display this Order Note.

    I’ve also realized that the woocommerce_cleanup_draft_orders has nothing to do with this issue.

    What should we dig into to figure out why some orders aren’t get cancelled while others are?

Viewing 2 replies - 1 through 2 (of 2 total)