hendrikhere
Forum Replies Created
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Forum: Reviews
In reply to: [Custom Order Status Manager for WooCommerce] Bad support & partially workingThank you for your response, but I’d like to clarify a few things…
You mention the plugin is free and maintained by a small team, which is fair enough. But free or not, when a plugin is publicly listed and available, it sets user expectations around functionality and support. I reported two in my opinion major bugs (broken functionality directly affecting WooCommerce very own payment integration, which a lot of people use and broken not-paid status) and waited over four months with minimal to no meaningful updates. That’s not a communication issue on my end, that’s a support gap on yours.
Saying this could’ve been solved with “a bit of communication” is disingenuous, especially given the documented thread on the support page of this plugin where I followed up multiple times without real answers. (Only being told, we will take a look and then no further communication till I reach out) I would’ve been glad to pay for working functionality or proper support if a Pro version had been clearly available and functional as expected. But I didn’t see a clear path to that. (Feel free to add a link, so others might actually find it) Honestly, if I had discovered the other (working) plugin earlier, I wouldn’t have bothered with this one at all.
I’m glad other users have had better experiences, but mine was documented, persistent, and ultimately unresolved. I moved on, found a working paid plugin, and left this review so others could make informed decisions, just like I wish I could have.
Best of luck improving the plugin, but don’t conflate constructive criticism with entitlement.
- This reply was modified 8 months ago by hendrikhere. Reason: Added the request for a link to their pro version
“We’d also like to mention that many advanced features—typically available only in premium versions—are provided for free in our plugin.”
This is great when it works, doesnt mean a lot when its broken.
I decided to just buy a quality plugin instead. No problems so far with that one.Hi, it’s been multiple months and still nothing. Any estimate of when?
Any update?
I forgot to add, payment status do not change to the payment status you set in the settings when using something like “Woopayments.”
So let’s say I set the settings to order status “Order Paid” or something like that, it will not get that order status after successful payment.For me, it still doesn’t resolve anything. A lot of headache could’ve been avoided if they just included the title and description attributes like its defined in the Woo documentation.
It’s not just Klarna missing a payment method title. From what I can tell, a lot of payment methods don’t have a title set. Many plugins, trying to access the payment method titles, return nothing. It’s definitely a problem with the Woo Payments plugin.