dnessett
Forum Replies Created
-
Thank you for the link to the older plugin versions.
Just for the record, I fortunately only upgraded BackWPup on two websites. I have used the backups for these two sites that I made right before I did the upgrade (which is the prudent thing to do) to restore the old plugin. I have informed the users of these sites that any changes they made since the backup are lost and they will have to reload this information.
I will upgrade BackWPup on a development site I manage and when it works properly, upgrade the live sites. This experience should teach a lesson. Never release a new version of a plugin that has not been thoroughly tested. This product is used in production sites and releasing buggy code is very unprofessional.
I updated WordPress to 6.8.1. I uninstalled BackWPup and reinstalled/reactivated it, getting 5.2.2. I reconfigured it to use FTP and the “Save and Test” button indicated that the configuration worked. I used Chrome and the problem remains. I noticed in your screen recording video that you used dropbox, not FTP. I suggest you rollback the plugin to 4.x or provide customers a way to use 4.x until you properly test the new version. I notice that I am not the only customer complaining that the new version does not work properly.
- This reply was modified 10 months, 1 week ago by dnessett.
I decided to start over. I deactivated BackWPup, deleted it and reinstalled it. I then filled out the create new backup information – What, When and Where. I was able to fill in the FTP information without Website Server being selected automatically. This worked the first time, but I noticed the backup was creating a TAR file and I wanted a ZIP file. So, I used the advance settings next to the backup now window and changed the file format from TAR to ZIP. I then selected Backup Now and the job ran. However, instead of ftping the zip file to the FTP server, the job stopped after creating the ZIP archive (I have obscured some of the site information for privacy purposes).
[INFO] BackWPup 5.2.1; A project of WP Media
[INFO] WordPress 6.7.2 on https://xxxxxxxxxx/
[INFO] Log Level: Normal
[INFO] BackWPup job: Backup Now
[INFO] Logfile is: backwpup_log_adbfef_2025-05-18_16-23-40.html
[INFO] Backup file is: 2025-05-18_16-23-40_EKQUB5BU04_DBDUMP-FILE-WPPLUGIN.zip
[18-May-2025 16:23:40] 1. Try to backup database …
[18-May-2025 16:23:40] Connected to database db646096507 on xxxxxxxxxxxx
[18-May-2025 16:23:40] Added database dump "db646096507.sql" with 11.53 MB to backup file list
[18-May-2025 16:23:40] Database backup done!
[18-May-2025 16:23:40] 1. Trying to make a list of folders to back up …
[18-May-2025 16:23:40] Added "wp-config.php" to backup file list
[18-May-2025 16:23:40] 2228 folders to backup.
[18-May-2025 16:23:40] 1. Trying to generate a file with installed plugin names …
[18-May-2025 16:23:40] Added plugin list file "xxxxxxxxxxxxxxx.pluginlist.2025-05-18.txt" with 1.61 KB to backup file list.
[18-May-2025 16:23:40] 1. Trying to generate a manifest file …
[18-May-2025 16:23:40] Added manifest.json file with 2.70 KB to backup file list.
[18-May-2025 16:23:40] 1. Trying to create backup archive …
[18-May-2025 16:23:40] Compressing files as ZipArchive. Please be patient, this may take a moment.
[18-May-2025 16:27:22] Backup archive created.
[18-May-2025 16:27:22] Archive size is 1.29 GB.
[18-May-2025 16:27:22] 15753 Files with 1.49 GB in Archive.
[18-May-2025 16:27:23] Job done in 223 seconds.
The archive was not transferred to the FTP server specified in the storage option.Just to support my claim that there is no documentation for 5.x (precisely, there is no documentation how to select the storage option and the documentation for using FTP is for. 4.x), here are the links provided on the “docs” page: 1) the list of docs for Backup Destination does not have an entry on selecting a backup destination to use for a backup, nor how to deselect a destination; 2) the documentation for HOW TO SAVE BACKUPS TO YOUR FTP SERVER is for 4.x not 5.x.
- This reply was modified 10 months, 2 weeks ago by dnessett.
Forum: Plugins
In reply to: [BackWPup – WordPress Backup & Restore Plugin] Error in cloud configurationMea Culpa. I am using a non-standard port for FTP access through the firewall (using NAT). Once I corrected that the test passed. Sorry for the mixup.
Forum: Plugins
In reply to: [BackWPup – WordPress Backup & Restore Plugin] Error in cloud configurationHang on. I was looking at the wrong router log. The Firewall log shows port 21 being blocked. I am investigating.
Forum: Plugins
In reply to: [BackWPup – WordPress Backup & Restore Plugin] Error in cloud configurationI reran the save and test on the backup. Using Wireshark, I monitored traffic to the FTP server machine and no traffic appeared. That suggested the FTP test wasn’t making it past the firewall in the router. So, I looked at the Firewall logs and there were no entries for blocked packets. My guess is the test doesn’t get to the point where packets are sent to the FTP Server.
Forum: Plugins
In reply to: [BackWPup – WordPress Backup & Restore Plugin] Error in cloud configurationThanks for the suggested solution. However, it did not work. The credentials work using the legacy job specification (although, there is no way of checking, since the FTP tab no longer appears for legacy jobs). I increased the timeout value on both the server and the plugin to 600 seconds. However, the error message appears in 3-4 minutes, much less than 10 minutes, which is equivalent to 600 seconds.
I couldn’t get the Files tab in one screenshot. So, I divided it up into two. The upper portion of the Files tab is shown in the screenshot file:
The lower portion of the Files tab is shown in the screenshot file:
There were many tabs. I did a screenshot on the General tab.
Thanks. That helps a lot.
Setting Maximum Script Execution Time to 20 seconds corrected the problem. Thanks.
Forum: Plugins
In reply to: [BackWPup – WordPress Backup & Restore Plugin] BackWPup ssh failureThanks. I would like to use an S3 service running on our local cloud to store backups. I would like to configure the backups to use TLS encryption to protect the data as it travels over the internet. I am not enquiring about encrypting the files, which requires the BackWPup Pro version of the plugin, but rather encrypting the communication of those files. The files will be stored in plaintext on the local cloud. Does the backup plugin support this?
Forum: Plugins
In reply to: [BackWPup – WordPress Backup & Restore Plugin] BackWPup ssh failureUpdate
The sftp server is behind a firewall. I was able to access it from outside the firewall using FileZilla. It is looking like there is something wrong with BackWPup, either a configuration problem or a bug. For completeness, I am including the FileZilla debug log in case that helps suggest what might be the problem. I have obscured the IP address for security purposes.
Status: Connecting to 184.167.xxx.yyy:2200…
Trace: Going to execute /Applications/FileZilla.app/Contents/MacOS/fzsftp
Response: fzSftp started
Trace: CSftpControlSocket::ConnectParseResponse(fzSftp started)
Trace: CSftpControlSocket::SendNextCommand()
Trace: CSftpControlSocket::ConnectSend()
Command: open “[email protected]” 2200
Trace: Server version: SSH-2.0-OpenSSH_8.0
Trace: Using SSH protocol version 2
Trace: We claim version: SSH-2.0-PuTTY_Local:_Aug_28_2011_23:19:42
Trace: Using Diffie-Hellman with standard group “group14”
Trace: Doing Diffie-Hellman key exchange with hash SHA-1
Command: Trust new Hostkey: Yes
Trace: Host key fingerprint is:
Trace: ssh-rsa 3072 77:59:29:52:3b:20:1e:6a:e8:bd:5c:09:b8:e6:84:ca
Trace: Initialised AES-256 SDCTR client->server encryption
Trace: Initialised HMAC-SHA1 client->server MAC algorithm
Trace: Initialised AES-256 SDCTR server->client encryption
Trace: Initialised HMAC-SHA1 server->client MAC algorithm
Trace: Pageant is running. Requesting keys.
Trace: Pageant has 0 SSH-2 keys
Command: Pass: ************
Trace: Sent password
Trace: Access granted
Trace: Opened channel for session
Trace: Started a shell/command
Status: Connected to 184.167.xxx.yyy
Trace: CSftpControlSocket::ConnectParseResponse()
Trace: CSftpControlSocket::ResetOperation(0)
Trace: CControlSocket::ResetOperation(0)
Trace: CFileZillaEnginePrivate::ResetOperation(0)
Status: Retrieving directory listing…
Trace: CSftpControlSocket::SendNextCommand()
Trace: CSftpControlSocket::ChangeDirSend()
Command: pwd
Response: Current directory is: “/home/webserverbackup”
Trace: CSftpControlSocket::ResetOperation(0)
Trace: CControlSocket::ResetOperation(0)
Trace: CSftpControlSocket::ParseSubcommandResult(0)
Trace: CSftpControlSocket::ListSubcommandResult()
Trace: state = 1
Trace: CSftpControlSocket::SendNextCommand()
Trace: CSftpControlSocket::ListSend()
Trace: state = 2
Command: ls
Status: Listing directory /home/webserverbackup
Trace: CSftpControlSocket::ListParseResponse()
Trace: CSftpControlSocket::SendNextCommand()
Trace: CSftpControlSocket::ListSend()
Trace: state = 3
Status: Calculating timezone offset of server…
Command: mtime “.mozilla”
Response: 1628244375
Trace: CSftpControlSocket::ListParseResponse(1628244375)
Status: Timezone offsets: Server: -21600 seconds. Local: -25200 seconds. Difference: -3600 seconds.
Trace: CSftpControlSocket::ResetOperation(0)
Trace: CControlSocket::ResetOperation(0)
Status: Directory listing successful
Trace: CFileZillaEnginePrivate::ResetOperation(0)`