No, not really… their support isn’t useful, and once it’s “gone to developers” there’re no replies.
This solution is not for “not-so-techy” users for sure. Perhaps it’s better for those who know PHP and know how to code so they are able to modify it the way they need it without developing the whole thing from a scratch.
This is the website of the developers (at least it says so): https://saas-services.com/ They do not reply to any emails either, but there’s a phone +1 (252) 515-1126. Maybe you can try calling them.
We have recently contacted their support, too. They replied at the beginning, but then stopped and it feels like they are simply ignoring our emails. Haven’t heard from them since Feb 24.