Wrong website restored

  • ceciliatoftero

    (@ceciliatoftero)


    7 years ago

    Hi, Suddelny my website was down. I contacted my webhotel that has been trying to locate the problem without any luck. They have been checking updates from all automn but none of them looks like the webite I have had for a year now. The back ups looks like one year ago before I finalized it. can this be a wordpress issue instead of a webhotel issue? I don’t know what to do.
    When I go into my wordpress page (theme) it is still wrong. Please help me with suggestions or where to turn.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • philtaylor554

    (@philtaylor554)

    7 years ago

    Hi,

    Sorry to hear that you’re having issues with your site. This is very unlikely to be a WordPress issue – WP only renders what it is told to render by the content of your site and the contents of the database. This very much looks like a web-hosting problem, and sounds to me like that have had some sort of failure at their end that has resulted in them restoring to their most recent backup, which unfortunately looks like it was taken some time ago.

    Your best bet will be to work with your web hosting company to see if they can find a more recent backup, and if not then you might have to rebuild your site from scratch. Not good news I’m afraid.

    Once you do get back up and running (and you will!) you should look at implementing one of the many free backup plugins for WP and running your own backups separately to those of your web host. Also, you should think about moving hosts as well – it sounds like their backup regime has not been tested, and backups are only as good as the most recent test.

    Sorry I couldn’t be of more help.

    Thread Starter ceciliatoftero

    (@ceciliatoftero)

    7 years ago

    Thank you for your fast answer. Acctually hte webhotel claims they take back-up every day or more. But all back-ups are old.
    Thanks anyway

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Wrong website restored’ is closed to new replies.