WPForms Forms Default Notification

  • Resolved suncountryiris

    (@suncountryiris)


    1 month ago

    I am in the process of setting up a membership renewal form using Square lite available through WPForms plugin. One of the fields I used in my form is from the “standard fields” offered by WPForms (email). My intent is that the member entering info on the membership form receive a copy of the completed form. I setup notifications for the form using the standard email field provided (settings > notifications) using the drop down menu to add the standard email field (in this case the field is identified as [field_Id=”1″] which correlates to the actual email field in the form). Unfortunately after final setup, testing revealed that the member who entered their email address in the membership form DID NOT receive an email. I added a “fixed” email address to the same notification field, that email was successfully received. So my question is am I doing something wrong or is there a bug in the app?

    Second issue (probably not directly related to WPForms): I attempted to setup the “sandbox” for testing with Square. I could not set it up using your your available support docs which I have been unable to resolve. I suspect it is because our club has a “free” version of Square. Perhaps you would be kind enough to ensure the Square folks are aware of this?

    Any assistance is appreciated,
    Darol

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter suncountryiris

    (@suncountryiris)

    1 month ago

    Forgot to add, we are using WPForms lite version 1.9.8.7, and WordPress version 6.9

    Thread Starter suncountryiris

    (@suncountryiris)

    1 month ago

    Figured out the issue….. It depends on the ORDER in which email addressed are added to the notification field. If the standard email field from the form is inserted FIRST followed by any fixed emails the notification will be sent to the member filling out the membership form. If the standard email field is inserted AFTER any fixed email addresses in the notification form the member WILL NOT receive an email.

    Plugin Support Ralden Souza

    (@rsouzaam)

    1 month ago

    Hi @suncountryiris,

    Thanks for reaching out about your membership renewal form! I’m happy to help you with these questions regarding notifications and your Square testing setup.

    Troubleshooting Notification Email Order

    I appreciate you sharing your findings regarding the order of email addresses in the notification settings. However, I was unable to reproduce this specific issue on my end. I tested adding the Smart Tag for the Email field after a fixed email address (as seen in this screenshot) and the notification was still received successfully.

    Could you please double-check to ensure there isn’t a small typo in the “Send To Email Address” field, such as a missing comma or an extra space between the addresses? You can follow the detailed steps in our troubleshooting guide here.

    Setting Up Square Sandbox for Testing

    Setting up the Square sandbox can sometimes be a bit confusing because of how the Square interface behaves. Sometimes, when logging into https://developer.squareup.com/, Square may redirect you to the Square Dashboard page instead of the developer-specific page.

    If this happens, please navigate back to https://developer.squareup.com/ and click on Developer Console (see screenshot). Alternatively, you can go directly to this URL: https://developer.squareup.com/apps.

    Once you are in the console, you can follow the steps in our testing guide to complete your setup.

    Please let me know if the notification issue persists after checking for typos or if you need any further assistance!

    Thanks!

    bigbob77

    (@bigbob77)

    1 month ago

    I have what seems to be the same issue. A simple membership sighup form and notifies 3 emails. This has worked for a few years andnow no emails are being sent. Nothing was changed on our site in this space.

    Please advise.

    alvrom1

    (@alvarom1)

    1 month ago

    Hello, same here.. It was working fine for the last 2 years, but since 1 month or so now, I am still reveiving the confirmation email, but NOT the customer.. (I haven’t changed anything on settings).
    – When testing sometimes I suddenly get the confirmation notification (filling the From as a customer)

    Please help, Thanks!

    • This reply was modified 1 month ago by alvrom1.
    Plugin Support Ralden Souza

    (@rsouzaam)

    1 month ago

    Hi @bigbob77 and @alvarom1,

    I am sorry to hear about the issues you are experiencing.

    However, neither I nor any of the other team members have been able to replicate the issue with notification emails.

    To troubleshoot the issue, you can check that your form notification settings are configured correctly by following our tutorial.

    If your notification settings are correct, the issue is likely because the emails sent from WordPress are not authenticated (unlike emails sent directly from dedicated email service providers). As a result, they are likely to be filtered by the receiving mail server.

    To resolve email delivery issues like this, you can configure an SMTP plugin on your site so that emails are sent as authenticated. We have an article with a list of recommended SMTP options and links to their setup tutorials.

    Please confirm whether the issue has been resolved using an SMTP plugin. Or, if the issue persists, please provide me with more details about the plugin and the SMTP service you are using.

    Thanks!

    Plugin Support Ralden Souza

    (@rsouzaam)

    4 weeks ago

    Hi @suncountryiris,

    We haven’t heard back from you in a few days, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

    Hi @bigbob77 and @alvarom1,

    If you’d like more help with this, could you please create a new post on our WPForms Lite support forum. This is indicated in the Forum FAQ.

    Thanks!

Viewing 7 replies - 1 through 7 (of 7 total)

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