WP-Uptimize

Resolved meisellen
(@meisellen)

2 years, 9 months ago

My wibsite no longer opens on my mobile, but it still does on the pc. After a check, it was due to the WP-Optimize plugin. when I deactivate the plug-in, the site opens again on mobile
I have not made any changes it suddenly stopped working
Anyone have an idea what went wrong or know a solution?

The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

Plugin Contributor bcrodua
(@bcrodua)

2 years, 9 months ago

Hi,

Can you provide more information please? May we know the exact error message you are getting? When does the error occur?

Thanks,
Bryle

Thread Starter meisellen
(@meisellen)

2 years, 9 months ago

Thank you for your reply

The error translated from Dutch on a Iphone:

Safari cannot open the page

Error: Unable to decrypt raw data

I saw this Yesterday but I’m not sure if it started then because I don’t check the site every day on my phone
Thread Starter meisellen
(@meisellen)

2 years, 9 months ago
I try to edit the first message but I can’t

The website I’m talking about is https://www.toolstechnics.nl
- This reply was modified 2 years, 9 months ago by meisellen.
Plugin Support vupdraft
(@vupdraft)

2 years, 9 months ago

The message is caused by Safari’s incompatibility with the gzip compression sent by the web server in response. If you still have the problem after deactivating the cache plugin you are using, it could also be related to cookies that Safari processed incorrectly in this context.

You will either need to disable gzip compression or use a different browser on your mobile, for example chrome..

Thread Starter meisellen
(@meisellen)

2 years, 9 months ago

Thanks for your answer

There is no more problem after deactivating the plugin but it worked fine before

I tried Chrome but that didn’t work either
It doesn’t work on my husband’s mobile either he has a Samsung

Plugin Contributor bcrodua
(@bcrodua)

2 years, 9 months ago

Hi,

Sorry, can you post a new thread on WP-Optimize support channel here – https://wordpress.org/support/plugin/wp-optimize/

Thanks,
Bryle

Viewing 6 replies - 1 through 6 (of 6 total)

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