WP-Remote/Blogvault Compatibility Issue

  • melissans

    (@melissans)


    1 week, 5 days ago

    I have a client’s site that I use WP-Remote for. I recently installed WP-Optimize and was thrilled with the results. However, when I went back to manage WP-Remote, it had been disconnected from the service. When I reached out to customer service, they said they noticed this has been happening with WP-Optimize. As soon as I deactivated your plugin, I was able to reconnect to WP-Remote. Their customer service had this to say, “If you check the error logs for the site, you’ll see they’re trying to call a function that does not exist & that’s causing conflict with our plugin’s working. Unfortunately, there is not much we can do about this, as the problem is coming from their end. The only fix currently is to deactivate the plugin. You can reach out to the WP-Optimize team to solve this.” So that’s what I am doing! Any advice?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support jbgupdraft

    (@jbgupdraft)

    1 week, 4 days ago

    Hi,

    Thanks for contacting us! Can you let me know what the error is that you’re seeing in the logs? I’ll pass this on to our development team to look into.

    Thanks!

    Thread Starter melissans

    (@melissans)

    6 days ago

    Hi someone else responded here and it was the same error log, I’m sorry it got erased because I thought it was helpful, and I haven’t had a chance to reactivate WP-Optimize and grab the error log. It seemed like we were having the exact same issue.

    Plugin Support jbgupdraft

    (@jbgupdraft)

    5 days, 10 hours ago

    Hi,

    Whenever you do get a chance to post the error log that would be great just to confirm if it is the same error.

    One other thing to double check, when you reactivate WP-Optimize can you update it to the latest version just to see if the issue is still present?

    Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)

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