wp editor issue

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  • Shahin

    (@skalanter)

    5 months, 4 weeks ago

    Hello @atwebmaster,

    Thank you for reaching out,

    Did you update only Ocean Extra? Also, which version did you update from to 2.5.1? The issue you’re experiencing with the editor is likely caused by a conflict with another plugin or your setup, as we haven’t received similar reports from other users.

    So it seems it’s a plugin conflict, for troubleshooting, please do the following steps and let us know the results:

    0. Enable the primary theme(if you are using a child theme).
    1. Head over to WP Dashboard > Plugins.
    2. Deactivate all plugins.
    3. Then, first, activate Ocean Extra plugin.
    4. Check your issue.
    5. Then, activate your plugins one by one
    6. After activation of any plugins, check your issue

    Note 1: You can try troubleshooting on the staging website/or on a fresh installation and ensure that you are using the latest version of the theme and plugins(before updating, please get a full backup from your website).

    Note 2: If you have any cache plugin or server cache(CDN / Browser Cache and Cookies and …), you need to clear its cache contents or disable them to see your changes. Also, remember to click on the regenerate all assets file and data in Elementor > Tools(if you have Elementor).

    Please recheck the issue and keep us posted.

    I hope it helps,
    Best Regards

Viewing 1 replies (of 1 total)

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