Worked up until last day and then shut off

  • Resolved ghenderson415

    (@ghenderson415)


    2 years, 6 months ago

    I used your product all summer to set our first billing to a specific dates for each of our product offerings. Allowing our users to pre-sign up and then they would be charged before the training period began (we provide beach volleyball training). I used it for our new season and after 5 pm on the 31st (set to 9/1 start date) It stopped working and the customers were charged on the 31st then again on the 1st. How does your plugin work with the sites time zone? It is the only thing I can think of that would cause this to happen. Thank you for your help

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Javier Carazo

    (@carazo)

    2 years, 6 months ago

    @ghenderson415,

    This plugin works with the standard the timezone you have set in your WordPress.

    This system works by changing the trial periods so that they are automatically calculated based on the date selection of the first payment you have made on that subscription product.

    Thread Starter ghenderson415

    (@ghenderson415)

    2 years, 5 months ago

    Hi Javier,

    I am still having this issue. I have set my first payments to the first of the month.

    For example 1st payment date September 1
    I am in PST time zone and at 5pm PST (or 12am next day Universal time) on the day before the payment is due (August 31st), the plugin appears to turn off completely and I either get billed the prorated amount for the month of August, if I am set to prorate month payments, or if I turn that off it bills full amount on the 31st (after 5pm PST only) and then again on the 1st of September. I cannot find another place on my site that would allow me to fix the time zone issue which is the only thing I can figure out that is causing this anomaly. I have checked my Woocommerce payment processing times and they are correct (PST timezone). Any insight you may have would be greatly appreciated. NO one can seem to help me trouble shoot this.

    Best regards

Viewing 2 replies - 1 through 2 (of 2 total)
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