Wordfence Plugin causing “HTTP ERROR 500”

  • Resolved ghanaflaver

    (@ghanaflaver)


    4 years, 6 months ago

    Wordfence is causing this issue “This page isn’t workingwww.ghanaflaver.com is currently unable to handle this request.
    HTTP ERROR 500” making it impossible for me to access my website (Both frontend and Backend) I’ve tried disabling all plugins Via SSH with the command “wp plugin deactivate –all” and also tried Deleting wordfence through FTP to no avail. Kondly help me guys. Thanks

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support wfpeter

    (@wfpeter)

    4 years, 6 months ago

    Hi @ghanaflaver,

    I’m seeing the site currently active, so were you able to disable Wordfence in order to achieve this or has this happened whilst the other plugins were still deactivated?

    Sometimes the 500 errors can be caused by misconfiguration around the platform you’re running WordPress on, communication issues to our servers then back to your site, or even the need to clear cached data where a non-working page will continue to be delivered once a problem has been rectified.

    As you can now sign in, could you send a diagnostic report to wftest @ wordfence . com? You can find the link to do so at the top of the Wordfence Tools > Diagnostics page. Then click on “Send Report by Email”. Please add your forum username where indicated and respond here after you have sent it.

    Note: For the fastest response time, please make sure and add any information or questions directly to this topic and not the email address above unless asked.

    Thanks,

    Peter.

Viewing 1 replies (of 1 total)

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