Thank you for reaching out! I understand how frustrating it can be when product descriptions don’t display correctly after an import. Let’s work through this together.
I have tried to replicate the issue on my site using the default import feature, but I was unable to reproduce the problem.
Since you are using a third-party plugin to import the product data, could you please try importing the products using the default import feature for testing purposes? This will help us determine whether the issue is related to the plugin or if it’s caused by some other settings or plugins on your site.
In the meantime, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:
- System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
- Fatal error logs (if any) under WooCommerce > Status > Logs.
Once we have more information, we’ll be able to assist you further.
Hello. Yes is very rare that is making us desist of the plugin. We did all this for several days:
*Contact the Host Provider Bluehost daily to check, they revised and there is no cache issue or similar from their side. They insist is a bug in the plugin. I entered for several days almost daily for each test with them nothing. They checked for virus, disabled catches and made other things they are sure nothing is from their end. Increased memories
*I disabled and deleted all the plugins that are in the logs, I just left the WP ALL IMPORT and it’s WOOCOMMERCE addon.
*I tested the default upload of Woocommerce the free one and works perfectly fine, even I’m impressed how good works the free import plugin of Woocommerce. I was thinking it was not so good but not is strong and solid and uploads all without any problems.
This means is WP ALL IMPORT some issue as the lot of tests I made and the host provider I can’t see something else. And checking that is working the default free plugin of commerce defines totally there is something with WPALL IMPORT.
Another thing. By suggestion of support I made stage clones with the WP STATGING Plugin. I made many clones to test and nothing. Iis not working
The strange is a strange failure because as I said, going to EDIT of the product and with just click PREVIEW button fix the description of the product.
I’m using DIVI and this is the configuration of the system:
Writable wp-content Directory
True - Congratulations! This meets or exceeds our recommendation of True. Learn More.
Writable et-cache Directory
True - Congratulations! This meets or exceeds our recommendation of True. Learn More.
PHP: Version
7.4 - Congratulations! This meets or exceeds our recommendation of 7.4 or higher. Learn More.
WordPress Version
6.7.1 - Congratulations! This meets or exceeds our recommendation of 5.3 or higher. Learn More.
PHP: memory_limit
5072M - Congratulations! This meets or exceeds our recommendation of 128M. Learn More.
PHP: post_max_size
5072M - Congratulations! This meets or exceeds our recommendation of 64M. Learn More.
PHP: max_execution_time
1440 - Congratulations! This meets or exceeds our recommendation of 120. Learn More.
PHP: upload_max_filesize
3072M - Congratulations! This meets or exceeds our recommendation of 64M. Learn More.
PHP: max_input_time
1440 - Congratulations! This meets or exceeds our recommendation of 60. Learn More.
PHP: max_input_vars
5000 - Congratulations! This meets or exceeds our recommendation of 1000. Learn More.
PHP: display_errors
0 - Congratulations! This meets or exceeds our recommendation of 0. Learn More.
Dynamic CSS
on - Perfect! We recommend enabling this option. Enable Option.
Dynamic Framework
on - Perfect! We recommend enabling this option. Enable Option.
Dynamic JavaScript
on - Perfect! We recommend enabling this option. Enable Option.
Critical CSS
on - Perfect! We recommend enabling this option. Enable Option.
Static CSS
off - Enable for optimal performance. Enable Option.
These are the log files you request.
https://drive.google.com/file/d/1YuUfTh59cmx8RrATBEj1PZwRQiJLl-NL/view?usp=sharing
I just write to confirm that the team of support solved. It was something not so easy to catch just knowing the plugin. But it was to put in custom fields _et_pb_old_content the description in not html format. But now it works. Thank you anyway.
Hi @coerrace
Thanks for the update! Just to note, if it’s simply updating existing product, there’s an option to use the built in product CSV Importer or Exporter. Of course, this depends on your preference, and if you require other functions only available on WP ALL IMPORT.
Since it’s working fine now, I’m going to mark this as resolved. If anything else comes up, please feel free to open a new topic. 🙂
