Woocommerce subscriptions

  • Resolved biads

    (@biads)


    3 years ago

    Hi, I’m having a problem with early renewals with woocommerce subscriptions.

    I tested it with the following example, subscription every 2 days.

    On the 2nd of February I bought the subscription, on the 3rd I received an email for early renewal I went to renew but the end date has not changed, on the 4th I received the email to pay the subscription and only then is the end date changed to the 6th.

    Do I need something extra to change the date?

    We are using webdados plugin with portuguese payment methods.

    Thank you.

    Best regards

Viewing 1 replies (of 1 total)
  • xue28 (woo-hc)

    (@xue28)

    3 years ago

    Hi @biads

    Thanks for reaching out!

    By any chance, are you referring to the premium plugin WooCommerce Subscriptions here?

    If so and you have a valid license with us, can you please open a support request for us to investigate further about your issue?

    Otherwise, if this was from a third-party plugin, it would be best to reach out to the developers for further assistance here.

    Thanks!

Viewing 1 replies (of 1 total)

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