woocommerce SMTP error

  • Resolved rebrush2

    (@rebrush2)


    2 years, 1 month ago

    Hi Thank you for developing/maintaining good plugin.

    I’m getting the following error event
    I was wondering how to deal with it.

    Type : Error
    Date : April 30, 2024 at 12:16 pm

    [Content]
    Mailer: Other SMTP
    SMTP Error: data not accepted.SMTP server error: DATA END command failed Detail: all mx domains connect fail, mx domains: []
    SMTP code: 554 Additional SMTP info: 5.0.0

    [source]
    WooCommerce
    /bitnami/wordpress/wp-content/plugins/woocommerce/includes/emails/class-wc-email.php (line: 704)

    Type: Error
    Date : April 26, 2024 at 2:25 PM


    [content]
    Mailer: Other SMTP
    SMTP Error: Data not allowed.SMTP Server Error: Data Termination Command Failed Details: No such user 8rvX6srlQkayWNMMZojNDw – nsmtp
    SMTP Code: 550 Additional SMTP Information: 5.1.1
    [source]
    WP Core.
    /opt/bitnami/wordpress/wp-includes/pluggable.php (line: 2257)

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Darshana

    (@darshanaw)

    2 years, 1 month ago

    Hi @rebrush2,

    Thanks for reaching out!

    In most cases, you may experience the error “data not accepted” because of the following reasons.

    1) You have authenticated the WP Mail SMTP plugin using one email address ([email protected]) but you’re trying to send an email using a different email address ([email protected]).

    2) Your email provider is not allowing you to use a different “reply-to” email. In that case, you need to use the same WP Mail SMTP authenticated email as your “reply-to” email.

    3) You’re trying to send an email notification with an attachment, but you have exceeded the attachment size limitation of your email provider or the file type is not allowed.

    I hope this helps to troubleshoot your issue further. Thanks!

Viewing 1 replies (of 1 total)

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