Woocommerce Recaptcha conflict

  • Resolved 99pluginsbuthellodollyaintone

    (@99pluginsbuthellodollyaintone)


    6 years, 7 months ago

    Hi WC,

    My users are finding that they are unable to register. The issue occurs on registration as they receive the error below displayed on the WooCommerce Login page(/my-account/:

    “Error: Human verification failed. Please click the square box in the reCAPTCHA block below.”

    However no reCAPTCHA is present on the woocommerce login page.

    If you could offer any help on getting the reCAPTCHA to display, I would be much obliged, thank you 🙏

    99

Viewing 3 replies - 1 through 3 (of 3 total)
  • Peter Lawrenson

    (@lorro)

    6 years, 7 months ago

    Please post the link to your site.

    Plugin Support Yuki K a11n.

    (@yukikatayama)

    Automattic Happiness Engineer

    6 years, 7 months ago

    Hi @99pluginsbuthellodollyaintone,

    We’ve not heard back in a few days – were you able to resolve this?

    If not, I’d recommend doing a theme/plugin conflict test to see why your reCAPTCHA plugin is not showing up on the login page.

    First, backing up your live site before any testing and updates is highly recommended. If you would prefer not to do testing on your live site, first make a back up of your site, then create a staging site using this plugin WP Staging. This creates a copy of your live site where you can make tests without affecting your live site.

    Temporarily switch your theme to one of our default – Storefront or Twenty Nineteen, then deactivate all plugins except for two – WooCommerce and your reCAPTCHA plugin. If it shows correctly, then it’s a theme or plugin conflict. Reactivating each plugin one at a time, then see if the issue pops up again will tell us which plugin is conflicting.

    Plugin Support Yuki K a11n.

    (@yukikatayama)

    Automattic Happiness Engineer

    6 years, 7 months ago

    Hi!

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)

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