Woocommerce My Account page endpoints not working

shyamvenkat
(@shyamvenkat)

4 months, 1 week ago

This topic relates to the topic at https://wordpress.org/support/topic/woocommerce-my-account-page-endpoints-not-working/ where I learned that I should have started the topic here.

The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

Plugin Author

SysBasics

(@phppoet)

4 months ago

i am still not sure what exactly the issue is. let me know if there is something that concern our plugin.

whatever i have read so far i can confirm issue has nothing to do with our plugin

Thread Starter

shyamvenkat

(@shyamvenkat)

4 months ago

As is visible on the my-account page, all of the nav buttons stopped working. When I attempt to go from “orders” to “addresses” via either the custom navigation created by me, or the built in one from woo commerce, the url will change, however, the content of the page(shortcode) will remain the same. Attached is an example, where after logging in to the page(from the shortcode), the shortcode remains in the state as if I was not logged in, however the custom nav shows up, and the admin header panel shows up:https://www.mediafire.com/file/4gbftxx352phtua/Screenshot+2024-11-26+214835.png/file, https://www.mediafire.com/file/vldnkcs3dsos8rx/Screenshot+2024-11-26+214948.png/file. What it looks like when completly logged outhttps://www.mediafire.com/file/1f9kdv2xzs0ee9b/image.png/file:. Also attached is a woo system log:


### WordPress Environment ###

WordPress address (URL): https://mark1.byethost7.com
Site address (URL): https://mark1.byethost7.com
WC Version: 9.4.1
Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.
Action Scheduler Version: ✔ 3.8.2
Log Directory Writable: ✔
WP Version: ❌ 6.7 - There is a newer version of WordPress available (6.7.1)
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 8.2.25
PHP Post Max Size: 30 MB
PHP Time Limit: 60
PHP Max Input Vars: 8000
cURL Version: 8.9.1
OpenSSL/1.1.1w

SUHOSIN Installed: –
MySQL Version: 10.6.19-MariaDB
Max Upload Size: 20 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 0.0.0
WC Database Prefix: wpne_
Total Database Size: 5.58MB
Database Data Size: 4.93MB
Database Index Size: 0.65MB
wpne_woocommerce_sessions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpne_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpne_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpne_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpne_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpne_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpne_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpne_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpne_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpne_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpne_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpne_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpne_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpne_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpne_actionscheduler_actions: Data: 0.25MB + Index: 0.13MB + Engine MyISAM
wpne_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpne_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpne_actionscheduler_logs: Data: 0.04MB + Index: 0.04MB + Engine MyISAM
wpne_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpne_comments: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpne_e_events: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpne_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpne_options: Data: 1.99MB + Index: 0.05MB + Engine MyISAM
wpne_postmeta: Data: 1.77MB + Index: 0.22MB + Engine MyISAM
wpne_posts: Data: 0.80MB + Index: 0.05MB + Engine MyISAM
wpne_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpne_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpne_term_relationships: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpne_term_taxonomy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpne_usermeta: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
wpne_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpne_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wpne_wc_admin_note_actions: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
wpne_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpne_wc_customer_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpne_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpne_wc_orders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpne_wc_orders_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpne_wc_order_addresses: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpne_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpne_wc_order_operational_data: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpne_wc_order_product_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpne_wc_order_stats: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpne_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpne_wc_product_attributes_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpne_wc_product_download_directories: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpne_wc_product_meta_lookup: Data: 0.02MB + Index: 0.03MB + Engine MyISAM
wpne_wc_rate_limits: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpne_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpne_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpne_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpne_wpforms_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpne_wpforms_payments: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpne_wpforms_payment_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpne_wpforms_tasks_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

### Post Type Counts ###

attachment: 69
customize_changeset: 21
custom_css: 3
elementor_library: 4
nav_menu_item: 6
page: 10
post: 9
product: 20
product_variation: 183
revision: 58
shop_coupon: 1
wpforms: 2
wp_global_styles: 2

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (7) ###

Blocksy Companion: by CreativeThemes – 2.0.76
Elementor: by Elementor.com – 3.25.6
Hello Dolly: by Matt Mullenweg – 1.7.2
Sina Extension for Elementor: by SinaExtra – 3.5.91
Variation Swatches for WooCommerce: by CartFlows – 1.0.11
WooCommerce: by Automattic – 9.4.1 (update to version 9.4.2 is available)
WPForms Lite: by WPForms – 1.9.2.1

### Inactive Plugins (1) ###

Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.3.3

### Settings ###

Legacy API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ✔
HPOS feature enabled: ✔
Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore
HPOS data sync enabled: –

### Logging ###

Enabled: ✔
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 30 days
Level threshold: –
Log directory size: 0 B

### WC Pages ###

Shop base: #684 - /products/
Cart: #685 - /cart/ -  Contains the [woocommerce_cart] shortcode
Checkout: #686 - /checkout/ -  Contains the [woocommerce_checkout] shortcode
My account: #687 - /my-account/
Terms and conditions: ❌ Page not set

### Theme ###

Name: Blocksy Child
Version: (update to version 0 is available)
Author URL: 
Child Theme: ✔
Parent Theme Name: Blocksy
Parent Theme Version: 2.0.76 – 2.0.78 is available
Parent Theme Author URL: https://creativethemes.com
WooCommerce Support: ✔

### Templates ###

Overrides: blocksy/woocommerce/cart/cart.php
blocksy/woocommerce/cart/mini-cart.php version 9.2.0 is out of date. The core version is 9.3.0
blocksy/woocommerce/content-widget-product.php
blocksy/woocommerce/content-widget-reviews.php
blocksy/woocommerce/myaccount/my-account.php
blocksy/woocommerce/product-searchform.php
blocksy/woocommerce/single-product/tabs/tabs.php

Outdated Templates: ❌
					
					
						Learn how to update					 |
					
						
					
					
						Clear system status theme info cache

### Admin ###

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customize-store
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
pattern-toolkit-full-composability
product-custom-fields
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
printful
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page
launch-your-store

Disabled Features: product-data-views
experimental-blocks
minified-js
product-pre-publish-modal
settings
async-product-editor-category-field
product-editor-template-system
blueprint
reactify-classic-payments-settings
use-wp-horizon

Daily Cron: ✔ Next scheduled: 2024-10-28 14:19:42 -07:00
Options: ✔
Notes: 57
Onboarding: -

### Action Scheduler ###

Complete: 2
Oldest: 2024-10-29 09:40:40 -0700
Newest: 2024-10-29 09:40:50 -0700

Pending: 942
Oldest: 2024-10-28 07:20:35 -0700
Newest: 2024-11-12 12:27:55 -0800


### Status report information ###

Generated at: 2024-11-26 21:52:53 -08:00

This reply was modified 4 months ago by shyamvenkat.
This reply was modified 4 months ago by shyamvenkat.
This reply was modified 4 months ago by shyamvenkat.
This reply was modified 4 months ago by shyamvenkat.

Augusto Gentile

(@agugentile)

3 months, 2 weeks ago

Go to Pages > Edit My Account page and select wordpress editor instead of using any page builder on that page.

Screenshot

Clear cache and save permanent links

Thread Starter

shyamvenkat

(@shyamvenkat)

3 months, 1 week ago

Hello. We recently redid our site, and I discovered the problem: It had nothing to do with the sysbasics problem, and the solution from @agugentile actually worked. After resetting the site, I reinstalled woo commerce, changed the required settings, then I wanted to make the my account page, then after making it look a lot better using elementor, it stopped working. Does anyone know why elementor breaks it?

Viewing 4 replies - 1 through 4 (of 4 total)

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