Woocommerce plugin frozen and shop is now 503 error

Resolved Tim Hupkes
(@tim983)

1 year, 10 months ago
I need help with the woocommerce plugin. The whole shop is 1 large 503 error.

I cannot deactivate the plugin; ‘deactivate’ is greyed out. Even a bulk deactivation leaves W alone. I did find a thread of someone with the same problem, but it was marked ‘resolved’ without offering a helpful solution.
- This topic was modified 1 year, 10 months ago by Tim Hupkes.
The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)

gerske
(@gerske)

1 year, 10 months ago
You can also deactivate a plugin by changing the plugin directory name. That helped me once. After that, you can change the name back and you can activate it again.
- This reply was modified 1 year, 10 months ago by gerske.
Thread Starter Tim Hupkes
(@tim983)

1 year, 10 months ago

@gerske thanks for your reply! I tried that, changed the name to woocommerce2 and that messed everything up. No problem of course because I could change it back. But it doesn’t help unfortunately; the plugin still has a greyed out ‘deactivate’.

Thread Starter Tim Hupkes
(@tim983)

1 year, 10 months ago

UPDATE: I can now turn the Woocommerce plugin on and off, but the shop is still one big 503…. 🙁

Does anyone know how I can fix this? Deactivating all other plugins did not help.

gerske
(@gerske)

1 year, 10 months ago

Not an expert here, but was it after an upgrade? Then maybe use your backup.

Always check the logs on the server. Very often it says what is the problem. https://www.vimexx.nl/help/wat-is-een-503-error-en-hoe-los-ik-dit-op

ckadenge (woo-hc)
(@ckadenge)

1 year, 10 months ago

Hello @tim983,

I’m sorry to hear that you’re experiencing a 503 error with your WooCommerce plugin.

As you have mentioned, you’re now able to disable the plugin from your dashboard, could you try updating your WooCommerce version to the latest version and confirm if the issue persists?

Meanwhile, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
Fatal error logs (if any) under WooCommerce > Status > Logs.
You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Once we have more information, we’ll be able to assist you further.
Thread Starter Tim Hupkes
(@tim983)

1 year, 10 months ago
@ckadenge Thanks for your reply. I have just found out that updating my php version did the trick. However… class-wp-shipping-zones.php has caused created problems. Can you tell me how I can prevent that in the future, or may I expect it won’t happen again now that my php is updated? The image shows peaks caused by class-wp-shipping-zones.php. Thanks!
- This reply was modified 1 year, 10 months ago by Tim Hupkes.
ckadenge (woo-hc)
(@ckadenge)

1 year, 10 months ago

Hi again @tim983,

I’m glad to hear you were able to solve the issue by updating your PHP version.

However… class-wp-shipping-zones.php has caused created problems. Can you tell me how I can prevent that in the future, or may I expect it won’t happen again now that my php is updated? The image shows peaks caused by class-wp-shipping-zones.php. Thanks!

Could you please share more details on this? I’m unable to see the image you are describing here. With more details, I’ll be able to assist you further.

Looking forward to your reply.

anastas10s
(@anastas10s)

1 year, 10 months ago

Hi! We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.