Woocommerce E-Mails Empty

  • Resolved ladybt

    (@ladybt)


    7 months, 2 weeks ago

    Hi,
    There are a lot of e-mail address for different stage of “multivendor marketplace run” looks empty under WooCommerce ->Settings -> E-Mail.
    I already set the smtp and there is no problem to get for example normal status e-mail notifications.
    I have tested yesterday and prepared & filled Vendor Registration Form for Test Vendor, as Admin I have received a notification e-mail message says New Vendor Registration. But, as new registered vendor there is no any informing e-mail message to my vendor registered e-mail address.
    Do you have any solution and or documentation about the WooCommerce e-mail settings?

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  • Plugin Support sangi00

    (@sangi00)

    7 months, 2 weeks ago

    Hello @ladybt,

    Thank you for getting in touch with us and for sharing these details. I understand the concern.

    When a new user registers as a vendor, two emails should be triggered by default — one to the site admin (notifying about the new vendor registration) and one to the vendor (sent to the email address they used during registration). We have tested this flow on our end, and it appears to be working correctly.

    Since you are receiving the admin notification but the vendor email is not arriving, I’d recommend installing a plugin like Email Log to check whether the vendor email is being triggered at all.

    • If the email is being triggered in the email log, it’s possible that it is landing in the vendor’s spam/junk folder. In that case, please check with your server or hosting team to see why those messages are being filtered.
    • If the email is not being triggered, please review your WooCommerce email settings to ensure that the New vendor account email template is enabled and correctly configured.

    Kindly keep us updated on your findings, and let us know if you need any further assistance.

Viewing 1 replies (of 1 total)

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