Woocommerce conflict creates huge PHP error log file

  • Resolved richardzed

    (@richardzed)


    4 months, 1 week ago

    Hello there.

    I’m facing an issue with my website. As soon as I activate Woocommerce whit the plugin of the theme (both updated to the latest version) the php_errorlog file starts getting bigger reaching 8 or more GB and defaulting my site. WordPress is also at the latest version.

    I have been able to check it and this is the line of error that appears and takes space “WordPress database error Got a packet bigger than ‘max_allowed_packet’ etc.” but the variable is very very high.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Moses M. (woo-hc)

    (@mosesmedh)

    4 months, 1 week ago

    Hi @richardzed,

    Thank you for reaching out and for sharing the details of the issue you’re experiencing. I understand how frustrating this can be, especially since it involves your site’s theme and its plugins.

    To get a clearer picture of what’s happening, could you test by switching your theme to Storefront, disabling the other theme-related plugins, and keeping only WooCommerce active? After that, clear the error log and check whether the php_errorlog still fills up.

    When you respond, please also include your system status report from WooCommerce > Status > Get system report > Copy for support, and share it via Pastebin.

    Plugin Support thelmachido a11n

    (@thelmachido)

    4 months ago

    It’s been a while since we heard back from you for this reason we are closing this thread. 

    If WooCommerce has been useful for your store and you appreciate the support you’ve received, we’d truly appreciate it if you could leave us a quick reviewhere: 

     https://wordpress.org/support/plugin/woocommerce/reviews/#new-post 

    Feel free to open a new forum topic if you run into any other problem. 

Viewing 2 replies - 1 through 2 (of 2 total)

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