WooCommerce Api not Response orders

  • Resolved ionoxuy

    (@ionoxuy)


    3 years, 5 months ago

    We have a POS system with a Woocommerce API plugin, a few days ago the orders that were in “Waiting” or “pending payment” status were charged in the POS as “Due” Now a few days ago the woocommerce api stopped returning the states “pending” and “waiting” All the other states are returned without problems, but just those two are not returned. We tried the POS and its complement and there is no problem, we reached the conclusion of who Woocommerce is after the last updates of WordPress and woocommerce we returned to the previous versions but it still does not return the aforementioned states, I would greatly appreciate your help since it is very urgent thank you

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • 3 Sons Development

    (@3sonsdevelopment)

    3 years, 5 months ago

    Hey there,

    That is an interesting situation. The first thing that jumped out to me is that “waiting” and “due” are not core WooCommerce statuses. Have these been added via a plugin or custom code? If so, could you let us know which plugin or post the code that created them?

    Thanks!

    Thread Starter ionoxuy

    (@ionoxuy)

    3 years, 5 months ago

    @3sonsdevelopment Hello, sorry, the one that loads the states is the POS when it receives the orders that are in “On Hold” the POS shows them as “Due”, but
    The problem is that the API is sending all the states except “On hold” and “Outstanding”

    When synchronizing with the API it is loading all except those two and until a few days ago it did so without problems

    3 Sons Development

    (@3sonsdevelopment)

    3 years, 5 months ago

    Thanks for the clarification. Are you sending webhooks to the POS about new orders or does the POS query the WooCommerce REST API to get any new orders?

    Could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here.

    Thanks

    Thread Starter ionoxuy

    (@ionoxuy)

    3 years, 5 months ago

    @3sonsdevelopment yes, my POS system uses webhooks and queries the Woocommerce Rest API

    I already created another password, with new webhooks and introduced them and the same thing continues, It works but not with the “On hold” and “Outstanding”
    –Copied from site —> 

    
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    3 Sons Development

    (@3sonsdevelopment)

    3 years, 5 months ago

    Hey @ionoxuy,

    Thanks for letting me know. I haven’t been able to reproduce this on my test site and I don’t see any open issues like this on GitHub.

    Most likely that indicates there is some type of conflict with some of the code on the site possibly from something that was recently updated. The best way to find out what is causing this is to run a conflict test. This guide can show you how to do that.

    https://woocommerce.com/document/how-to-test-for-conflicts/

    Let us know if you have any questions.

Viewing 5 replies - 1 through 5 (of 5 total)

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