Won’t upload backups, error messages

  • Resolved janburg

    (@janburg)


    7 years, 3 months ago

    I was trying to install a plugin upgrade today, ran into all sorts of brick walls, ending up with the old plugin listed as installed and activated but not showing up in the dashboard. So I thought i’d try the backup I did on Monday, after I made some other changes, and before I got to messing around with this plugin upgrade. I tried to use the backups that I had downloaded to my computer, got this error message: Upload error: Backup directory (/home/jan/html/wp-content/updraft) is not writable, or does not exist. You will find more information about this in the Settings section

    So I tried to upload the backup I had saved to GoogleDrive, got this error message: Requested file from remote service: googledrive: backup_2017-12-11-1131_John_Rogers_Renovations_5ab1e4992698-plugins.zip
    No local copy present.

    So how am I supposed to get a backup installed?

    error log: 0000.000 (0) Opened log file at time: Mon, 11 Dec 2017 16:31:28 +0000 on https://jrrenovations.com
    0000.001 (0) UpdraftPlus WordPress backup plugin (https://updraftplus.com): 1.13.16 WP: 4.8.4 PHP: 7.0.22-0ubuntu0.16.04.1 (apache2handler, Linux WebberJr 4.4.0-92-generic #115-Ubuntu SMP Thu Aug 10 09:04:33 UTC 2017 x86_64) MySQL: 5.7.20 WPLANG: en_US Server: Apache/2.4.18 (Ubuntu) safe_mode: 0 max_execution_time: 900 memory_limit: 256M (used: 13.1M | 8M) multisite: N openssl: OpenSSL 1.0.2g 1 Mar 2016 mcrypt: Y LANG: C ZipArchive::addFile: N
    0000.001 (0) Free space on disk containing Updraft’s temporary directory: 28705.4 MB
    0000.002 (0) Tasks: Backup files: 1 (schedule: monthly) Backup DB: 1 (schedule: weekly)
    0000.006 (0) Requesting semaphore lock (fd) (apparently not via scheduler)
    0000.007 (0) Set semaphore last lock (fd) time to 2017-12-11 16:31:28
    0000.008 (0) Semaphore lock (fd) complete
    0000.011 (0) Backup run: resumption=0, nonce=5ab1e4992698, begun at=1513009888 (0s ago), job type=backup
    0000.012 (0) Scheduling a resumption (1) after 459 seconds (1513010347) in case this run gets aborted
    0000.021 (0) Checking if we have a zip executable available
    0000.023 (0) Zip engine: ZipArchive is not available or is disabled (will use PclZip if needed)
    0000.024 (0) Creation of backups of directories: beginning
    0000.026 (0) Beginning creation of dump of plugins (split every: 400 MB)
    0000.138 (0) Total entities for the zip file: 1519 directories, 8964 files (0 skipped as non-modified), 127.2 MB
    0000.139 (0) Only one archive required (UpdraftPlus_PclZip) – will attempt to do in single operation (data: 130284.5 KB, split: 409600 KB)
    0000.141 (0) Zip: backup_2017-12-11-1131_John_Rogers_Renovations_5ab1e4992698-plugins.zip.tmp: 100 files added (on-disk size: 0 KB)
    0000.142 (0) Zip: backup_2017-12-11-1131_John_Rogers_Renovations_5ab1e4992698-plugins.zip.tmp: 200 files added (on-disk size: 0 KB)

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor bcrodua

    (@bcrodua)

    7 years, 3 months ago

    Hi,

    Apologies for the late reply.

    Can you make sure that you have the correct file permissions? The following article on Smashing Magazine is a good guide as to the file permissions/ownerships that are required for WordPress: https://www.smashingmagazine.com/2014/05/proper-wordpress-filesystem-permissions-ownerships/#file-and-folder-ownership-for-wordpress

    Best Wishes,
    Bryle

    Thread Starter janburg

    (@janburg)

    7 years, 3 months ago

    Permissions are good, I have access. I’m thinking it’s the security plugins?

    I’m setting up a mirror site via Mamp to test out how this site works, hopefully I can restore the backup database to the mirror site so I can replicate the issues the site has without compromising the live site.

    Any suggestions on importing the new backup – I’m concerned about file names and the database name/structure being different from a basic WP database.

    Plugin Author David Anderson / Team Updraft

    (@davidanderson)

    7 years, 3 months ago

    Hi Jan,

    All the different symptoms are consistent with a single cause…. that PHP (and hence PHP apps, like WordPress) has no ability to write to the wp-content/updraft directory. This can be caused by file permissions, webserver security modules, or lack of disk account quota. If it’s not obvious as to which of these it could be, the best thing would be to talk to your hosting company, who will be able to advise.

    David

Viewing 3 replies - 1 through 3 (of 3 total)
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