Wizard does not work properly

  • Resolved Wesley M. Dekker BBA

    (@wmdekker)


    1 month, 4 weeks ago

    I’ve tried to run a site scan, which froze at 63%. After reinstalling the site scan is the only thing still working properly in the wizard.

    When making choices, none of them seem to be saved properly. So at the end of the wizard, nothing is “done” and the plugin does technically nothing. Even after reinstalling three times.

    What could be the problem and how will I be able to fix it?

Viewing 4 replies - 1 through 4 (of 4 total)
  • aloenetwork

    (@aloenetwork)

    3 weeks, 6 days ago

    I have the same problem. The scanner get stuck on different Divi4 websites. Have you solved the problem?

    aloenetwork

    (@aloenetwork)

    2 weeks, 3 days ago

    Hello Wesley,

    I found the solution with the help of iubenda customer service. It is just 4 clicks that you have to do, here the guide:

    https://complianz.io/website-scan-stuck-at-75/

    Thread Starter Wesley M. Dekker BBA

    (@wmdekker)

    2 weeks, 3 days ago

    Hey @aloenetwork!

    First of all, sorry for not responding to your prior message. I’ve must have overlooked it…

    Thank you for sharing the solution. Tried it and it worked. So thanks for solving the problem 🙂

    Plugin Support Antonio Candela

    (@antoiub)

    2 weeks, 3 days ago

    Hi @wmdekker and @aloenetwork,

    First of all, our sincere apologies for the delay in getting back to you on this thread. We want to reassure you that it wasn’t “ghosted”, quite the opposite: we’ve been actively working on it behind the scenes, and we released a fix earlier today specifically aimed at resolving this issue with the wizard and the site scan getting stuck.

    We’re really glad to hear that the solution shared by @aloenetwork (via our friends at iubenda support) is already spreading in the meantime – thank you for circling back to share it with the community.

    If you run into any further issues, please don’t hesitate to open a new thread and we’ll be on it right away.

    Thanks for your patience.

    Best,
    Antonio

Viewing 4 replies - 1 through 4 (of 4 total)

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