White Screen Issue When Using Shortcode with Elementor

  • rayray07

    (@rayray07)


    5 months, 2 weeks ago

    Hello Support Team,

    I am experiencing an issue with your plugin on my website. Every time I use the plugin’s shortcode to insert an ad on any page and then try to edit the page with Elementor Pro, I am presented with a white screen and cannot proceed further.

    Details:

    Steps to reproduce:
    -Add the plugin’s shortcode to a page
    -Attempt to edit the page using Elementor
    -The editor displays a white screen

    Additional Info:

    The issue occurs on any page, not just specific ones
    Disabling the plugin or removing the shortcode resolves the issue
    There are no error messages; only a blank white screen appears
    Could you please investigate this conflict with Elementor and advise on how to resolve it? If you need any additional information, please let me know.

    Thank you for your support!

    Best regards,
    R

Viewing 1 replies (of 1 total)
  • Plugin Support ahmeddr

    (@ahmeddr)

    5 months, 2 weeks ago

    Hi there,

    Thanks for getting in touch, and sorry for the trouble with the Elementor editor. I appreciate your patience.

    Could you please share the exact versions of Elementor (and Elementor Pro, if installed) and Advanced Ads you are using?

    To gather more detail, it would also help if you could install the free Query Monitor plugin, reproduce the white screen, and let me know whether it reports any PHP errors, warnings, or notices. A screenshot or copy of what you see is perfect.

    If you have a Pro license, please reach out via the support form on our website and mention this WordPress.org ticket in the subject. I’ll pick it up there and continue assisting you.

    Thanks again for your patience while we look into this.

Viewing 1 replies (of 1 total)

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