When I use the save buttone it hangs

Resolved Sean
(@sean_jackson1967)

1 year, 9 months ago

I’m new to this app and am impressed by what it can do but whenever I try and save something. For instance it offered to delete my robots.txt from the root folder so i went with the option and it just hung with the pulsing blue dot in the box pulsing endlessly. I deleted the file manually and guess what – it still thinks its there and does the same hang when I took the delete option. Anyway it’s the same saving other options on the app also, it just spins instead of saves for me. My wordpress is up to date, i’ve reinstalled all in one SEO but it’s just the same. I’m on the unpaid version and I wish it would just save things. Can anyone suggest anything?

Viewing 6 replies - 1 through 6 (of 6 total)

Plugin Support Prabhat
(@prabhatrai)

1 year, 9 months ago

Hi @sean_jackson1967,

Thanks for reaching out, and I apologize for the inconvenience caused!

Could you share a screen recording of the issue so I can start my investigation?

Also, when you click on the Save Changes button for Robots.txt Editor (or any other settings of All in One SEO) in your screen recording, can you check the Console tab of your web browser to see if any are errors listed? Here’s how you can check the Console tab of your web browser –

https://aioseo.com/docs/how-to-open-the-browser-error-console/

I’m looking forward to helping you.

Thanks!
Lukas Prelovsky
(@lukas-prelovsky)

1 year, 9 months ago
Hi

i have same problem.

In console js error is:
```
Uncaught (in promise) Error: No Reason Phrase
    _ https://example.com/wp-content/plugins/all-in-one-seo-pack/dist/Lite/assets/js/client.e7a26247.js:7
    emit https://example.com/wp-content/plugins/all-in-one-seo-pack/dist/Lite/assets/js/client.e7a26247.js:1
    _end https://example.com/wp-content/plugins/all-in-one-seo-pack/dist/Lite/assets/js/client.e7a26247.js:8
```
Plugin Support Prabhat
(@prabhatrai)

1 year, 9 months ago
Hi @lukas-prelovsky,

Would you be able to use the Health Check & Troubleshooting plugin (https://wordpress.org/plugins/health-check/) to debug possible conflicts by following the steps below?
1. Go to Plugins > Add New and install and activate the Health Check & Troubleshooting plugin.
2. Go to Plugins > Installed Plugins and click on Troubleshoot below the All in One SEO plugin. This will temporarily disable all other plugins and switch to the default WordPress theme only for your user ID without impacting what your visitors see.
3. Check if you’re able to reproduce the problem.
4. If not, activate your theme and check again.
5. If you’re still unable to reproduce the issue, activate the plugins one by one and simultaneously check if the issue occurs.
6. Once you’re done troubleshooting, deactivate and delete the Health Check & Troubleshooting plugin.
Please let me know how that goes.

Thanks!
Lukas Prelovsky
(@lukas-prelovsky)

1 year, 9 months ago

I followed your suggested procedure, but the problem persists.

could you take a look at it when providing the ftp / admin data?

Plugin Support Prabhat
(@prabhatrai)

1 year, 9 months ago

Hi @lukas-prelovsky,

The login details can’t be asked or provided as per the WordPress.org forum guidelines –

https://wordpress.org/support/guidelines/#the-bad-stuff

Could you go to your WordPress Dashboard > Plugins > Installed Plugins, deactivate and again activate the All in One SEO plugin to see if that fixes the issue?

If this doesn’t help, please email a screen recording of the issue to [email protected] so I can investigate further.

You may use a tool like Loom (https://www.loom.com/screen-recorder) to create the screen recording and share the generated link.

Also, when you show the issue in your screen recording, please check the Console tab of your web browser to see if any are errors listed.

Here’s how you can check the Console tab of your web browser –

https://aioseo.com/docs/how-to-open-the-browser-error-console/

I’m looking forward to helping you.

Thanks!

Plugin Support Prabhat
(@prabhatrai)

1 year, 9 months ago

Hi @sean_jackson1967 and @lukas-prelovsky,

We haven’t heard back from you in a couple of days. I’m going to go ahead and close this thread for now. But if you’d like us to assist, please feel welcome to continue the conversation.

Thanks!

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘When I use the save buttone it hangs’ is closed to new replies.