Webhook failing

Resolved ckriegel
(@ckriegel)

5 years, 4 months ago

Hi,
I tried several times to set up the webhook in Stripe, following carefully all instructions, but each time it turns out the the webhook fails and is disabled by stripe after a while (and i get an email from stripe about that). I can’t find any mistake done in the settings. Can you please help with that ? I can confirm that the url i set up in stripe is correct (
https://my.livha.org/?wc-api=wc_stripe), as well as the events types. When i directly enter the endpoint url in my browser, i get a blank page with “-1” displayed. The initial request sent by stripe when setting up the webhook there seems to work (it shows “POST /v1/webhook_endpoints 200 OK”

Thanks for your help,
Cyrille

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Viewing 10 replies - 1 through 10 (of 10 total)

magaworks
(@magaworks)

5 years, 4 months ago

Same with a client’s website.
Every once in a while payments failed and cards get refused. Webhook disappears

Thread Starter ckriegel
(@ckriegel)

5 years, 4 months ago

Hi, any feedback on that ?
The webhooks are still failing with the correct configuration

magaworks
(@magaworks)

5 years, 4 months ago

I just tried adding the webhook once again today to see if the problem remains with the latest update. But still waiting for an answer to why this could happen….

Thread Starter ckriegel
(@ckriegel)

5 years, 3 months ago

Hi, i still get the issue, all webhooks set up end up deactivated by stripe after failing multiple times. Now i received another message with a new failing address mentioned : https://my.livha.org/mepr/notify/qgafz7-53o/whk
Any feedback ?
Thanks

Plugin Support dougaitken
(@dougaitken)

Automattic Happiness Engineer

5 years, 3 months ago

Hi @ckriegel

Can you share any specific details about the failure reason that Stripe gives? Is there an error code?

Thanks,

Thread Starter ckriegel
(@ckriegel)

5 years, 3 months ago

Hi, Sure, it gives a 400 error for all of them, whatever request there is. We recently moved the website to a new server but the problems remains the same.

Here is the list of last errors :
https://paste.pics/B4J37

And a sample of webhook that couldn’t be processed : https://www.codepile.net/pile/V0YMZp0W

Thanks
Cyrille

Mike Straw
(@mikestraw)

5 years, 2 months ago

Hi Cyrille,

Can you make sure the webhook is set up to receive all the required events listed here?

If that’s OK, try enabling logging (WooCommerce > Settings > Payments > Stripe > Logging — check “Log debug messages”.

Then run some test transactions and look for Stripe and/or Fatal Error logs that may offer some insight to what’s happening.

Thread Starter ckriegel
(@ckriegel)

5 years, 2 months ago

Hi Mike, yes i did add exactly the events listed on that article.
I’ll do the tests as you suggest and let you know if there is anything

Thread Starter ckriegel
(@ckriegel)

5 years, 2 months ago

Hi actually i already had the debug log recording for stripe , here is the log file of some recent fails (before the webhook was automatically disabled by stripe again). The fails seem to be in particular in relation to Sepa direct debit payments : https://www.codepile.net/pile/x1dyjM8V

Looking forward to your feedback

Thread Starter ckriegel
(@ckriegel)

5 years, 2 months ago

Just to add on that, because of this issue, the status of any sepa direct debit payment stays on “on hold” in woocommerce, even after stripe changes the status to “completed”, after the typical few days for sepa direct debit payments processing.