Waiting for support for 4 days | WordPress.org

capyuser
(@capyuser)

4 months, 1 week ago

Hello, I used this plugin before, sent newsletters and everything was fine. But after I recently bought it after a few months of pause my emails are sent but receive 0 views and clicks. I have already contacted support 2 times, but still have not received an answer for almost 4 days. I also tried to do everything possible but the letters just do not open, please help me solve my problem.

The page I need help with: [log in to see the link]

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Plugin Support Thu P. a11n
(@thup90)

4 months ago

Hi there,

I checked your domain and saw that it had a high-risk score of 100.

In order to improve this, can you please follow the steps below:

a) Install and use a security plugin (e.g. Jetpack Security, Sucuri, Wordfence) to protect your site against common automated attacks.
b) Set up CAPTCHA on all subscription, signup, and registration forms to prevent fraudulent or spammy subscriptions and signups.
c) Kindly set up Domain Authentication (SPF, DKIM and DMARC).
You’ll want to monitor DMARC reports for any unauthorized use of the domain, or ideally use a more restrictive DMARC policy. You can follow these steps for setting up DMARC: https://kb.mailpoet.com/article/295-spf-dkim-dmarc

As you’re a paid customer, you can contact support from here so we can can help further, feel free to reference to this support thread: https://www.mailpoet.com/support/premium/

Viewing 1 replies (of 1 total)

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In: Plugins
1 reply
2 participants
Last reply from: Thu P. a11n
Last activity: 4 months ago
Status: not resolved