Have you made any changes to the exclusions recently?
If you enabled “Exclusion tracking” in the settings, do you see a lot of users being excluded for a specific reason?
No I have not. It’s the same as was when I installed it months ago: Exclude User Roles – Administrator, and that’s it.
It does seem that the plugin is not registering visitors for some reason. I had few visitors today it registered maybe half of them. I don’t think it’s registering even myself anymore.
It sounds like they’re getting caught in the exclusions code, double check the settings and enable the exclusion tracking to see if there’s something amiss in there.
Whatever it is, it’s not done by user (me), it’s pure code. As I did not change anything after initial setup.
Well the code is working fine on several sites I have so this kind of problem is usually related to something else on the site (can be a conflicting plugin or a misconfiguration).
You’ll need to do some investigation on your side to find out what, for which I can help point you in the right direction.
I enabled the “Record exclusions:” at the Exclusions tab. What info could I provide and where to get it?
Statistics->Exclusions will no how a graph of exclusions. Of course you’ll have to wait a bit for it to accumulate some data.
All that shows is a number of Exclusions. No IPs, nothing.
Yes, does one seem to be catching too many visitors (you probably won’t be able to see this for few hours of data collection).
You may be able to catch your own exclusion if you hit your site repeatedly in a short span and see one jump up.
Check your user role exclusion setting.
It’s like I said, Administrator only checked.
Then it looks like everything is being recorded.
The online use detection isn’t based on logged in users, but instead by recent hits with a timeout. You will not be shown as online as an administrator you will be excluded (as per the setting).
Literally now I’m having a visitor that shows up on my live chat, but WP statistics does not show anything. he left, and still no record of him.
The online detection is very transient, by default, 30 seconds after their last page load they are no longer online.
You can extend that in the settings if it’s too low for your site.
