Hi there,
Please ensure your Jetpack connection is active, as VideoPress relies on it. You can check this using the Jetpack Debug Tool. If the connection is fine, try uploading the video again at a different time or from a faster internet connection. Also, ensure the video meets the recommended specifications.
If this does not help, could you please post your site URL here so that we can have a look? If you want it to remain private, you can also contact us via contact form. If you choose to reach out directly, please include a link to this thread.
Thank you!
Have the same issue two videos stuck on processing for several days. Debug tools reports all is fine.
Hello @earl_d, could you please start your own thread, as per the Forum Welcome guidelines
Thank you!
Hello @jeremygark,
Do you have updates about the above? We usually close inactive threads after one week of no activity, but we want to make sure we’re all set before marking it as solved. Thanks!
Sorry, I haven’t submitted a ticket yet. I will do that today as it is still not working.
The video is at the recommended spec, Jetpack is connected and debug comes back clean.
Actually, after the recent Jetpack updates, I was able to delete and reupload and now it seems to be working. Thanks!
Hi there,
Great to hear that the recent Jetpack updates resolved the issue and your video is now working! If you have any more questions or need further assistance, feel free to reply to this thread.
If you are enjoying our VideoPress app, would you give us a review here: https://wordpress.org/support/plugin/jetpack-videopress/reviews/#new-post
Thanks!
