Version 2.8.3 Breaks Header

  • Resolved Alan

    (@alanwhiteman)


    1 month, 3 weeks ago

    Hi,

    After updating the plugin to the latest version 2.8.3, the header stopped appearing on all pages (except for one!) When editing any of the pages in Elementor, the header showed up fine. But in the front end the header contents, such as the logo and navigation, were absent.

    I had to rollback UAE to 2.8.2 to ensure that the header was presented across the entire website.

    Your insight on this matter is greatly appreciated.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Jan Gerald Starosa

    (@jangsr)

    1 month, 2 weeks ago

    Hi @alanwhiteman ,

    Thank you for the detailed report. I’m sorry to hear the header disappeared after the 2.8.3 update.

    Since we haven’t been able to replicate this on our test environments, it suggests a conflict with another plugin, the theme, or a cached version of the site’s CSS.

    To help us narrow this down, please try the following steps:

    • Regenerate CSS: Since the header appears in the editor but not on the front-end, go to Elementor > Tools > General and click ‘Regenerate Files & Data.’ This often fixes display issues after an update.
    • Conflict Test: Temporarily deactivate all plugins except for Elementor and Ultimate Addons for Elementor. If the header reappears, you can reactivate them one by one to find the culprit.
    • Theme Test: Switch to a default theme (like Hello Elementor or Twenty Twenty-Four) to rule out a theme-specific conflict.
    • Clear Cache: If you are using any server-side caching or a plugin like WP Rocket, please ensure all caches are fully cleared.

    If the issue persists even with a default theme and no other plugins active, please let us know! We’ll want to take a closer look at the site configuration to see why the header is failing to trigger.

    Looking forward to your response,

    Regards,

    Plugin Support Jan Gerald Starosa

    (@jangsr)

    1 month, 2 weeks ago

    Hi @alanwhiteman ,

    I’m just checking in to see if you’ve had a chance to try the steps mentioned above.

    I want to make sure your issue is fully resolved!

    Please let me know if you still need assistance or if everything is working as expected.

    Plugin Support Jan Gerald Starosa

    (@jangsr)

    2 weeks, 4 days ago

    Hi @alanwhiteman ,

    I wanted to follow up on this ticket, as I haven’t heard back from you in a couple of weeks.

    I’m going to go ahead and mark this as ‘resolved’ for now to keep our queue organized.

    If you are still experiencing this issue or have any new questions, please feel free to open a new ticket or reply here, and I’ll be happy to jump back in and assist you!

Viewing 3 replies - 1 through 3 (of 3 total)

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