Variation freezing on selection

  • Resolved csmweb

    (@csmweb)


    1 year, 10 months ago

    Hi there, when selecting the “painted” variation, and then choosing a product color, all browsers freeze and become unresponsive. I’ve tried to disable plugins, amended PHP versions, disabled caching, but am unable to see why this is happening. Backups restored to before updates were applied to the site too.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Kuro

    (@kuro)

    1 year, 10 months ago

    In my case when I enter a variable product, the photo is not changed, the generic image of the product is always shown. Until a size is selected, the photograph does not change. In the case of another variable product in which there are no sizes, only colors, then the photograph does change.

    I have reviewed all the settings and I do not know if this operation is correct according to the developer, but I would like that before selecting the size, when clicking on the color, the photograph will already change to the selected color because by not doing so the user thinks that there is an error because What you expect is to see the photograph of the color you just selected. At least as I understand it.

    I don’t want to end without thanking CartFlows for offering us this excellent plugin.

    Plugin Support Aamir

    (@aamiribsf)

    1 year, 10 months ago

    Hello @csmweb ,

    Greetings for the day!

    I have visited the product page and tried to replicate the issue. However, the swatches seem to work fine when I select the painted variation and then select a color.

    Here is the reference screen recording: https://bsf.d.pr/v/mxVrt7

    Looking forward to hearing from you.

    Best Regards,

    • This reply was modified 1 year, 10 months ago by Aamir.
    Plugin Support Aamir

    (@aamiribsf)

    1 year, 10 months ago

    Hello @kuro ,

    I hope you’re doing well today!

    Your query seems to have been posted under an existing support thread for a different issue. Could you please open a new support topic and share the details along with screenshots there? This will help us provide better assistance and avoid any confusion or misunderstanding.

    Thank you for your understanding.

    Best regards,

    Plugin Support Aamir

    (@aamiribsf)

    1 year, 10 months ago

    Hello @csmweb,

    It’s been a while since we haven’t heard from you so we are marking this thread as resolved.

    If you faced any other issues while using our product, feel free to start a new thread.

    Best regards,

Viewing 4 replies - 1 through 4 (of 4 total)

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