uprgrade of PHP version to 8.2 didn’t solve update issue

  • serendesign

    (@serendesign)


    3 days, 9 hours ago

    Hi there,

    I have been unable to update Burst Statistics (freemium) Version 2.2.9.3 for a while because it said on the extension page that my WP PHP version is too old :
    “Il existe une nouvelle version disponible de Burst Statistics – Statistiques respectueuses de la confidentialité pour WordPress, mais elle ne fonctionne pas avec votre version de PHP. Voir les détails de la version 3.1.0.3 ou en savoir plus sur la mise à jour de PHP.”

    I updated to PHP 8.2 two weeks ago and I still have the same warning message. What can I do to solve this ? Can anyone help me on this ?

    Thanks a lot in advance.

    Best regards,

    Yseult

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Rogier Lankhorst

    (@rogierlankhorst)

    3 days, 9 hours ago

    Most likely this is cached within WordPress, because you have the required PHP version. I would try to wait 24 hours, which is the default cache expiration for plugin data. If it still doesn’t want to update then, let me know and we’ll take a deeper look!

    Thread Starter serendesign

    (@serendesign)

    2 days, 5 hours ago

    Hi Rogier,

    It has been more than 24 hours and the error message is still there. Actually I had already changer the PHP version two weeks ago and the issue remained. Could you please take a deeper look as you offered ? Thank you a lot in advance.

    Yseult

    Plugin Author Rogier Lankhorst

    (@rogierlankhorst)

    1 day, 5 hours ago

    sorry for my late reply, can you copy the site info from tools/site health/info, copy site info, then share it here, or mail it to support(at)burst-statistics.com?

Viewing 3 replies - 1 through 3 (of 3 total)

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