Upgraded to FB4 — Files Lost

Resolved tlicllc
(@tlicllc)

4 years, 4 months ago

Hello,

Just days after my paid support ran out you release an update. I upgraded to the update and my files are no longer organized how I had them. The reason I upgraded was because of some issues I was having with seeing the files but now i dont even have them at all. I don’t think its fair for me to have to pay for support again when I never used it and it was your update that caused this issue.

Please help!

The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)

Plugin Author Ninja Team
(@ninjateam)

4 years, 4 months ago

Hello @tlicllc,

That sounds quite strange since updating the plugin keeps all folders created preserved.
Could you let me know which version you used before you did the update?
And for faster check, please chat with us here m.me/ninjateam.org, we can schedule a teamview check for you.

Best regards,
Kelly

Thread Starter tlicllc
(@tlicllc)

4 years, 3 months ago

Here is a screenshot of what is happening. I believe you can help me best on this forum. If it’s a bit slower that is fine by me. I just want my files fixed.

Screenshot

Notice I have several folders under wedding pictures each folder had 2 folders in it “engagement” and “wedding” now they all say there is nothing in them.

Plugin Support Bruce
(@ninjateamwp)

4 years, 3 months ago

Hi @tlicllc ,

I see what is going on, it seems you are not familiar with this UI yet because we changed the UI slightly so it is quite different from the one you’ve always known.

The reason why the folder “Wedding Pictures” is not showing more than 1 picture is because its only 1 picture that is in it, but some of it’s sub folders have many files, so you need to click on folder and sub folder “icons” in other to expand and see their files:

https://drive.google.com/file/d/1j-9hK-_kvS2w2jEaRAudoObLxkJl-x1m/view?usp=drivesdk

Let me know if that helps.
Thank you.

Kind regards,
-Bruce-

Thread Starter tlicllc
(@tlicllc)

4 years, 3 months ago

This actually does not help. I am familiar with the UI. It’s just not appearing. I explained it in more detail with this screenshot…

https://drive.google.com/file/d/1ltIFoP7eR97veYN1ALBCIQOnN-xlXhAQ/view?usp=sharing

Please help. This was months of organizing photos on your platform to have them all over the place.

Plugin Support Bruce
(@ninjateamwp)

4 years, 3 months ago

Hi @tlicllc ,

Please use this function:
https://ninjateam.gitbook.io/filebird/how-to-update-the-database

If it still does not help, then chat us here to schedule a Teamcheck:
m.me/ninjateam.org

Thank you.

Kind regards,
-Bruce-

Thread Starter tlicllc
(@tlicllc)

4 years, 3 months ago

Fantastic! That worked! Sorry if I missed that in the documentation -__-

Thank you for your time!

Plugin Support Bruce
(@ninjateamwp)

4 years, 3 months ago

Hi @tlicllc,

I am glad to know this and could you please leave FileBird a 5 star ratings 😉
Thank you.

Kind regards,
-Bruce-

Viewing 7 replies - 1 through 7 (of 7 total)

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