UpdraftPlus Banned

  • cozmo15

    (@cozmo15)


    1 week, 3 days ago

    Hi, I have been using the free version of updraftplus for many years without issue. Today I discovered that my hosting company here in the UK have taken the decision to not allow the use of your plugin due to old backups taking up server space. They have disabled the ability to set the file permissions on the updraft folder to make it writeable. I tried to set up remote storage on Google drive but (I think) the zip file is created locally before being uploaded and then deleted. So effectively, it seems I cannot use your plugin any longer. Is there something I have missed? Can I get it to work without access to the updraft folder in wp-content?

    Thanks Ray

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor bcrodua

    (@bcrodua)

    1 week, 3 days ago

    Hi Ray,

    Thank you for your message.

    You are correct that UpdraftPlus first creates the backup locally in the wp-content/updraft folder before uploading it to remote storage and then deleting it (if local deletion is enabled). Because of that, the plugin still requires write access to the UpdraftPlus folder.

    If your host has completely blocked write access to that directory, then unfortunately UpdraftPlus will not be able to function correctly, even with remote storage enabled.

    I’ll report this feedback to our team as well, as more hosts seem to be applying these kinds of restrictions.

    Kind regards,
    Bryle

    Thread Starter cozmo15

    (@cozmo15)

    1 week, 3 days ago

    Hi Bryle, thanks for getting back to me. After many support tickets back and forth, I managed to resolve the issue with my hosting company. The problems are caused by automated checks to determine plugins that hold too much space on their servers. If detected, their system automatically changes the folder permissions to block writing access.

    I was told the threshold for triggering this is 100mb or larger in a folder. I managed to get them to change the folder permissions back to writable and re-assured them that the backups are deleted once they have been uploaded to the remote storage. They have agreed to the folder being writable but the trigger will still take effect if the folder exceeds 100mb. Hopefully their automated scan won’t run at the same time a backup is being created.

    Thanks Ray

    Plugin Contributor bcrodua

    (@bcrodua)

    2 days, 5 hours ago

    Hi Ray,

    Thanks for the update. I’m glad you were able to work things out with your hosting provider.

    To help avoid triggering their automated storage checks in the future, you could try reducing the split archive size in UpdraftPlus to something smaller, such as 25 MB. This reduces the size of each temporary backup archive created during the backup process.

    Also, to minimize backups being stored locally for long periods, it’s best to connect a remote storage destination (such as Google Drive, Dropbox, S3, etc.) and enable the option to delete local backups after successful remote upload.

    If you don’t mind sharing, which hosting provider is this with? We’ve seen similar automated storage restrictions from some hosts recently.

    Best Wishes,
    Bryle

    Thread Starter cozmo15

    (@cozmo15)

    2 days, 4 hours ago

    The backups are working ok at the moment. I will look at your suggestion.

    The company is https://www.unlimitedwebhosting.co.uk/ I have been with them for many years and they provide a good service. This is the first issue I’ve ever had with any site hosted with them and we managed to resolve it so I’m happy.

    Thanks

    Ray

Viewing 4 replies - 1 through 4 (of 4 total)

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