For the record: i added the filter and switched back to 8.0.3. The shop just got an order and the status update work.
Still, i’m clueless how to test it? Cause we have tens of other shops using Mollie, and on first sight it seems it’s working over there.
Which is bizar, no? Why has this shop issues, and other not? Can we expect other shops to have these issues?
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This reply was modified 5 months, 3 weeks ago by
Dave Loodts.
Plugin Support
Femi
(@femiyb)
Hello @davelo
We are currently looking into this issue, and working on a resolution.
For now, we are requesting for certain details on the issue to better understand the issue.
We would need to see the system report and logs generated for the orders.
Please reach out privately with the Mollie Support Team here with a copy of your site system report and Mollie log files.
The system report can be accessed from here:
WooCommerce > Status > Get system report > Copy for support
You can copy the log files from here:
WooCommerce > Status > Logs > select “mollie-payments-for-woocommerce-[…]”.
Could you please test for this issue in Test/Sandbox mode? Please attach the logs for this also, as we would like to compare logs between Sandbox and Live payment for this issue.
Thank you for understanding.
Regards,
Femi.
We were celebrating too soon.
The filter and downgrade did NOT work! Still status update issues.
This issue is now 48 hours ago old, why is there still not a solution? What have you found so far?
Luckely, only 1 shop in our portfolio has this issue.
By the way: that site is hosted on Siteground.
Interesting: in the order we do see “Betaling afgerond met Bancontact” in the block “Mollie betalings details”. However, no status update and notes around that
@femiyb Same issue here. It’s also a Siteground hosted website. Could that be the unique similarity of the problems?
we are also on siteground and have that issue, but I doubt that this is part of the problem.
the problem is, that nobody from mollie is replying here with real informations. You only get that „can you send us your logfile xyz“ and that’s all. That’s pretty disappointing from a company that size.
Plugin Support
Femi
(@femiyb)
Hello everyone,
Apologies for the inconvenience this issue has caused.
Please rest assured that we are actively investigating and working to resolve it as quickly as possible. We’ve been reviewing the details you’ve shared, and your input has been very helpful, thank you for that.
We’ll provide an update as soon as we have a resolution.
Thank you again for your patience and understanding.
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This reply was modified 5 months, 3 weeks ago by
Femi.
Plugin Support
Femi
(@femiyb)
Hello
We’ve noticed that several of the affected sites mentioned in this thread are hosted on SiteGround. To help us confirm whether hosting might be a contributing factor, could you please let us know which hosting provider your site is running on?
Thank you
Plugin Support
Femi
(@femiyb)
Hello all
One of our merchants experincing this has shared a possible fix here.
This seems to resolve the issue for those who have tried. We ask that you take a look at this, read through and follow the instructions in the post.
We would apprecaite your feedback if this resolves the issue for you.
We are working to resolve this from our side.
Regards,
Femi.
Plugin Support
Femi
(@femiyb)
Hello everyone,
Thanks for bearing with us while we dug into this. SiteGround has confirmed that their automated security system was mistakenly blocking Mollie’s webhook callbacks.
What SiteGround has done
- Allowed requests to our webhook endpoints:
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/wp-json/mollie/v1/webhook and /wc-api/mollie_return
- Unblocked IPs that were affected in the last 24 hours
- Clarified that callbacks were flagged due to email-like traffic patterns; these URIs are now excluded from their mitigation, so this shouldn’t recur
What we need from you
- Please test new payments and confirm whether order status updates now work as expected
- If you still see issues, share: store URL, timestamp (UTC), Mollie payment ID/event ID, and hosting details so we can investigate with SiteGround
- If you are using a different hosting provider and still experiencing this problem, kindly confirm your host so we can investigate.
We’re continuing to work with SiteGround on the exact trigger and on any plugin-side adjustments to prevent similar false positives. If you have input or logs that could help, we’d love to hear it.
Thank you for your patience, we’re on this until it’s fully resolved.
Regards,
Femi
