update php…

Resolved elodouwen
(@elodouwen)

9 months ago

hello

i am the webmaster of this site but i have no idea where it is hosted

i have the ftp adress and never use it : ftp://ftp.maynats.org

the problem is, i need to update php, because it is said on wordpress that it seems to be important

i have two options :

a) someone can help me, only with the ftp adress given below (i have the codes also), to find who hosts the website

b) i save all the website, and we find an other hoster for the website ; it should not be expensive because the site represents a tiny cultural association

if anyone can help me for a) or b), or has any idea for a c)…

The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)

Moderator Jose Castaneda
(@jcastaneda)

THEME COFFEE MONKEY

9 months ago

Hi there!

In order to update the PHP version you will need to have access to the server that resides in. If you are using a hosting company like Dreamhost, GoDaddy, or the like, you can find the documentation on their end to see how that can be done.

Thread Starter elodouwen
(@elodouwen)

9 months ago

hi

thanks for the answer

my email was explaning that i have access to the ftp (that i never use) but i dont know where it is hosted

my skills in informatics are too weak to let me know if : accessing to the ftp can give information to where it is hosted

it is the website of an association, the person who initially created the website is not reachable

so i come back with my a), and b) questions 🙂

Moderator James Huff
(@macmanx)

9 months ago

According to https://wordpress.com/site-profiler/maynats.org you’re hosting with https://www.ovhcloud.com and you can find their support at https://help.ovhcloud.com

Thread Starter elodouwen
(@elodouwen)

8 months, 2 weeks ago

hello

endly i have found, thanks to you, the identifier + wordpass for ovh

now i have first to save the website but this page https://wpfr.net/guide-demarrage-debutants/, and this page https://fr.wordpress.org/support/article/update-php/, althought it is written “for beginners”, are clearly difficult to me.

Is there a very simple “howto for dummies” that would explain to me, step by step, even in english, maybe thought a video, how to save the website and update php ?

thanks…

Vinz

Moderator James Huff
(@macmanx)

8 months, 2 weeks ago

You need to consult your hosting provider’s documentation about this, not WordPress’s documentation.

WordPress does not control PHP, your hosting provider does, and how you control PHP under your hosting provider varies greatly depending on your hosting provider.

If you’re really with OVH, then follow this guide: https://help.ovhcloud.com/csm/en-web-hosting-change-php-version?id=kb_article_view&sysparm_article=KB0053014#setting-ovh-manager

Thread Starter elodouwen
(@elodouwen)

8 months, 2 weeks ago

hello

i have found

indeed it was very simple for a person who would still have skills (juste click on a button) but very long for me (finding the button…)

i have upgraded the php version of to 7.3 (it was 5.x). The website still works

But (and comes my question) : i had first tried to upgrade to 8.0 since it was proposed ; i have then noticed that the page was blanck. Does it mean that our wordpress website is not compatible with php>=8 ? So my question : one day in the future, i guess we will have to upgrade php to 8.x or more. In anticipation i ask : what will be to do this day : recreating the whole website ?….. Maybe the webmaster won’t be me so i try to prepare the field for my successor

thanks

Vinz

Moderator James Huff
(@macmanx)

8 months, 2 weeks ago

WordPress is compatible with PHP 8.0: https://make.wordpress.org/core/handbook/references/php-compatibility-and-wordpress-versions/

But your plugins, or theme, might not be.

Try PHP 8.0 again, and if you see a blank page again, try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

If that does not resolve the issue, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), navigate to /wp-content/themes/ and rename the directory of your currently active theme. Hopefully, this will force the default theme to activate and rule out a theme-specific issue (theme functions can interfere like plugins).

Once you find the plugin or theme causing the problem, contact that plugin’s or theme’s support.

Thread Starter elodouwen
(@elodouwen)

8 months, 2 weeks ago

thanks very much James

since i have time i will try this

thanks for the detailed method

Vincent

Viewing 8 replies - 1 through 8 (of 8 total)

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