Update crashes site

Resolved zimbo000
(@zimbo000)

5 months, 3 weeks ago

Update of plugin from 3.22.3 to 3.23.0 crashed the site with the following error:

An error of type E_ERROR was caused in line 502 of the file /home/storage/322/4077322/user/htdocs/dev/wp-content/plugins/wp-smushit/wp-smush.php. Error message: Uncaught Error: Failed opening required ‘/home/storage/322/4077322/user/htdocs/dev/wp-content/plugins/wp-smushit/core/external/free-dashboard/module.php’ (include_path=’.:/usr/share/pear’) in /home/storage/322/4077322/user/htdocs/dev/wp-content/plugins/wp-smushit/wp-smush.php:502
Stack trace: 0 /home/storage/322/4077322/user/htdocs/dev/wp-includes/class-wp-hook.php(324): WP_Smush->register_free_modules(”) 1 /home/storage/322/4077322/user/htdocs/dev/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array) 2 /home/storage/322/4077322/user/htdocs/dev/wp-includes/plugin.php(517): WP_Hook->do_action(Array) 3 /home/storage/322/4077322/user/htdocs/dev/wp-admin/admin.php(176): do_action(‘admin_init’) 4 /home/storage/322/4077322/user/htdocs/dev/wp-admin/update-core.php(10): require_once(‘/home/storage/3…’) 5 {main}

thrown

I clicked the link in the automated WordPress email (Your Site is Experiencing a Technical Issue – “In this case, WordPress caught an error with one of your plugins, Smush.”), could log straight back in and the site and plugin was working fine.

The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

Plugin Support Patrick – WPMU DEV Support
(@wpmudevsupport12)

5 months, 3 weeks ago

Hi @zimbo000

Sorry to hear you are having this issue.

The “Uncaught Error: Failed opening required” indicates when the file tried to be called it was not found, it can happen on corrupted updates and then reinstalling the plugin will work fine or just a glitch when the update was happening it tried to call a file that was not yet present in your folders.

In any case, I suggest downloading the plugin from https://wordpress.org/plugins/wp-smushit/ and then upload the ZIP to WordPress > Plugins > Add new > Upload, select the ZIP file and press yes when WordPress asks you if you want to replace the installed version with the new version.

Best Regards
Patrick Freitas

Plugin Support Nithin – WPMU DEV Support
(@wpmudevsupport11)

5 months, 1 week ago

Hi @zimbo000,

Since we haven’t heard from you for a while. I’ll mark this thread as resolved for now. Please feel free to re-open this thread if you need any further assistance.

Best Regards,

Nithin

Thread Starter zimbo000
(@zimbo000)

3 months, 3 weeks ago

Just updated the same site in my original post from 3.23.0 to 3.23.4 and it crashed the site again. Different error though. As previously, I could log straight back in and the site and plugin was working fine. I did the same plugin update on the sub-domain of the site without any problems.

Error Details

An error of type E_ERROR was caused in line 145 of the file /home/storage/322/4077322/user/htdocs/wp-content/plugins/wp-smushit/core/class-modules.php. Error message: Uncaught Error: Class “Smush\Core\Modules\Png2jpg” not found in /home/storage/322/4077322/user/htdocs/wp-content/plugins/wp-smushit/core/class-modules.php:145
Stack trace: 0 /home/storage/322/4077322/user/htdocs/wp-content/plugins/wp-smushit/core/class-core.php(158): Smush\Core\Modules->__construct() 1 /home/storage/322/4077322/user/htdocs/wp-content/plugins/wp-smushit/core/class-stats.php(104): Smush\Core\Core->init() 2 /home/storage/322/4077322/user/htdocs/wp-content/plugins/wp-smushit/wp-smush.php(369): Smush\Core\Stats->__construct() 3 /home/storage/322/4077322/user/htdocs/wp-content/plugins/wp-smushit/wp-smush.php(289): WP_Smush->init() 4 /home/storage/322/4077322/user/htdocs/wp-content/plugins/wp-smushit/wp-smush.php(258): WP_Smush->__construct() 5 /home/storage/322/4077322/user/htdocs/wp-includes/class-wp-hook.php(341): WP_Smush::get_instance(”) 6 /home/storage/322/4077322/user/htdocs/wp-includes/class-wp-hook.php(365): WP_Hook->apply_filters(NULL, Array) 7 /home/storage/322/4077322/user/htdocs/wp-includes/plugin.php(522): WP_Hook->do_action(Array) 8 /home/storage/322/4077322/user/htdocs/wp-settings.php(593): do_action(‘plugins_loaded’) 9 /home/storage/322/4077322/user/htdocs/wp-config.php(90): require_once(‘/home/storage/3…’) 10 /home/storage/322/4077322/user/htdocs/wp-load.php(50): require_once(‘/home/storage/3…’) 11 /home/storage/322/4077322/user/htdocs/wp-admin/admin.php(35): require_once(‘/home/storage/3…’) 12 /home/storage/322/4077322/user/htdocs/wp-admin/update-core.php(10): require_once(‘/home/storage/3…’) 13 {main}

thrown

Kris – WPMU DEV Support
(@wpmudevsupport13)

3 months, 3 weeks ago

Hi @zimbo000

This error also means that the class from Smush is missing, and again, something went wrong during the update process, and manually replacing Smush core files or re-installing the plugin can help.

Kind Regards,
Kris

Viewing 4 replies - 1 through 4 (of 4 total)

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