Update causes 500 error on wp-admin

  • Resolved bigwheelwebdesign

    (@bigwheelwebdesign)


    2 months, 2 weeks ago

    UsersWP auto updated to version 1.2.47 over night and caused a 500 internal server error when trying to access the WP dashboard. Disabling UsersWP fixes the issue, but we need it enabled. For now I’ve rolled back to before the update and disabled auto-updates for this plugin. Please investigate and advise.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Paolo

    (@paoltaia)

    2 months, 2 weeks ago

    Hi, sorry about your troubles, could you see the Error details on your debug.log before rolling back?
    If yes, please copy them here, if not, please create a support ticket here so that I can assign your case to a developer.

    Thanks,

    Thread Starter bigwheelwebdesign

    (@bigwheelwebdesign)

    2 months, 2 weeks ago

    Nothing was written to the debug log and nothing showed in my error log. The free support option on your website just brings me back here.

    Plugin Contributor Paolo

    (@paoltaia)

    2 months, 2 weeks ago

    Please create a free account on our site and send a ticket with the form that will appear on that page with a link to this forum post for reference.

    Thanks,

Viewing 3 replies - 1 through 3 (of 3 total)

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