Update breaks shop pages!

Hi @wpsupacc ,

Thank you for reaching out to us. I have informed my team to look into this issue for you. In the meantime, I recommend to flush the permalinks on your website, as this often resolves such issues. Permalink problems are quite common in WordPress.

Please let me know if this helps. My team and I are always here to assist you.

If you are still experiencing issues, please provide a screen recording of the problem and try rolling back to an older version to see if that resolves everything. It would help my team to dive deep into the issue to help you fix it.

Thank you,
Avi

Hi @wpsupacc ,

Thank you for trying to flush the permalink. While we couldn’t replicate this issue at our end, I’d need some information from you to help us reach the root cause. I want to assure you that our team is committed to resolving this for you as quickly as possible.

To help us investigate and pinpoint the cause of the issue, could you please provide the following details?

1. Site Health Information: You can find this in your WordPress dashboard under Tools > Site Health > Info. Please copy the data or take a screenshot to share with us.
2. Plugins and Theme in Use: A list of the plugins and theme active on your website will help us identify any conflicts.
3. Update Versions: Could you let us know which version of UAE you updated from and to? This detail will help us narrow down the root cause.
4. Screen Recording of the Issue: A recording showing how the issue occurs on your website would give us clarity on what’s happening and where.

Rest assured, once we have these details, our team will prioritise this and work toward a solution promptly. We’ll ensure that the updates improve performance and maintain compatibility with your setup, so resolving this is important to us.

Please don’t hesitate to share any additional concerns you have. Thank you for your patience and understanding as we work to resolve this for you.

Looking forward to your response.

Best regards,
Avi

Hi @wpsupacc,

I’m glad you were able to fix the issue yourself. While my team has been trying to replicate the problem, we haven’t had any luck. This may be a unique case related to your specific setup. We want to assist you and anyone else who might encounter this issue.

To help us provide a solid solution, could you please share the following information?

• A list of the plugins and themes you are using on your website.
• The version you were on before the update.
• A screen recording of the issue, if possible. If you could try this on your staging or testing website, it would greatly help my team understand the issue better.

I look forward to your response.

Regards,
Avi

I can understand @wpsupacc

My team will continue investigating this matter and we’ll keep you updated as soon as we find something solid.

Thanks for choosing Ultimate Addons for Elementor.
Avi