Unstable Plugin with Poor Technical Support

  • antonvictorov

    (@antonvictorov)


    10 months, 4 weeks ago

    We’ve encountered a critical issue with the BigBuyConnector plugin resulting in a persistent 500 error due to missing database tables (wp_mipconnector_import_process_tag and wp_mipconnector_import_process_product). These tables are being queried without existence checks, causing the entire site to break.

    Despite contacting support with detailed technical information, we received no meaningful response for a long time. When a reply finally came, it incorrectly blamed cron job misconfiguration — which is not the case, as cron is properly set up and the issue occurs before any scheduled tasks.

    The plugin worked fine initially, so it’s likely that the tables were deleted or never recreated after an update or cleanup. There is no clear guidance on how to restore functionality without a full reinstallation.

    Very disappointed in both the plugin’s architecture and the lack of proper support.

Viewing 1 replies (of 1 total)
  • Plugin Author BigBuy

    (@devsmip)

    10 months ago

    Hello antonvictorov,

    Thank you for your message and for the detailed technical feedback.

    We understand the inconvenience caused and we want to assure you that we have done our utmost to assist you with this issue. Our team carefully reviewed the information provided and offered guidance based on the most common root causes we’ve encountered, including server configuration and cron-related issues.

    That said, we’d like to emphasize that the BigBuyConnector plugin is functioning correctly for the vast majority of our clients who are using it on servers that meet the minimum technical requirements we clearly specify. Missing database tables are usually related to issues during installation or updates, often linked to restrictions or limitations in the hosting environment.

    We are here to help and can continue supporting you to get everything running as expected, but please ensure your server setup aligns with the requirements outlined in our documentation for optimal plugin performance.

    Best regards,

    BigBuy Team

Viewing 1 replies (of 1 total)

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