Unreliable, loses API keys

  • solutioinc

    (@solutioinc)


    6 months, 4 weeks ago

    For about a year or two this plugin was great, and my go-to SMTP plugin. However, over the past 6 or so months the plugin has randomly lost the Sendgrid API key. This has happened on pretty much every website I have it installed on, and I have no idea when it happens until a client raises concerns. I have since gone back to my previous SMTP plugin of choice, as this is no longer reliable. Very frustrated and disappointed in an otherwise great plugin.

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  • Plugin Support Ibrahim Sharif

    (@ibrahimsharif)

    6 months, 1 week ago

    Hello @solutioinc,

    I understand you have been experiencing issues with the FluentSMTP plugin losing your SendGrid API key. I apologize for any inconvenience this may have caused.

    I have investigated the issue and believe that a recent change on your website, either in terms of hosting or configuration, may have affected the storage and use of the API key.

    I would appreciate it if you could reconsider investigating the issue further. FluentSMTP has a proven track record of reliability, and I am confident that we can resolve this issue for you. Please let us know if there is anything specific we can assist you with, and we will do our utmost to help.

    Regarding your review, I understand your frustration and want to assure you that we take customer feedback very seriously. We are committed to improving our products and services, and your input is invaluable in helping us do so.

    I kindly ask you to reconsider your review and give us the opportunity to address the issue and demonstrate the full potential of FluentSMTP.

    Thank you for your patience and understanding.

Viewing 1 replies (of 1 total)
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